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Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
Job Summary
Job Description Summary Responsible for maintaining and restoring the integrity of Comcast's Hybrid Fiber Coaxial (HFC) and Fiber networks through troubleshooting, preventative maintenance, outage restoration, leakage mitigation, power supply maintenance, and construction support. Performs complex network diagnostics, locates and repairs impairments, responds to service interruptions, and collaborates with cross-functional teams to ensure reliable delivery of Video, Voice, and High-Speed Internet services. Utilizes fiber, coaxial, optical, and software-based diagnostic tools to support network performance and customer experience.
Schedule, Location & On-Call Expectations
Location: Memphis, TN (5450 Winchester Road)
Schedule: Sunday through Thursday, 7:30 AM - 4:30 PM Schedule may vary based on business needs, network events, and customer-impacting outages.
On-Call Rotation: Approximately once every 7 weeks. Must be available to respond to emergencies, service interruptions, severe weather events, and other network-impacting situations as needed.
Required Skills & Experience
Safety Awareness Works safely in aerial, underground, roadside, and customer-facing environments while following OSHA, NEC, NESC, DOT, and Company safety standards.
Network Maintenance Performs preventative and corrective maintenance on HFC and fiber networks, including power supplies, amplifiers, coaxial cable, and optical equipment.
Troubleshooting Diagnoses and resolves network impairments using test equipment, optical diagnostics, leakage detection tools, and software-based applications.
Fiber & Coaxial Technologies Understands fiber optic and coaxial network architecture and can isolate, repair, and restore signal integrity across the network.
Preventative Maintenance Identifies potential network issues before service is impacted through inspections, testing, and proactive maintenance activities.
Aerial & Underground Construction Performs plant repair and maintenance activities involving aerial and underground cable, network equipment, and supporting infrastructure.
Customer Service Communicate professionally with customers and internal partners while resolving outages, service interruptions, and network issues.
Ladder & Aerial Lift Operations Safely climbs ladders, operates aerial lifts up to 34 feet, and performs work at elevated heights in various weather conditions.
Driving & Field Operations Maintains a valid driver's license and safely operates Company vehicles while traveling throughout the service area.
Job Description
Core Responsibilities
Possess ability to troubleshoot on analog and digital optics to support connectivity to the node, remote OLT/vBNG, or OLT, and channelized and non-channelized optical signals. Troubleshooting efforts may include the use of software and application-based tools.
Able to isolate and resolve fiber optic signal impairments for Hybrid Fiber Coax (HFC) and Ethernet Passive Optical Network (EPON) networks. Performs inspections of fiber optic equipment during the course of troubleshooting such as connectors, patch panels, optical splitters, attenuators, etc.
Performs construction maintenance duties such as: splices aerial/underground coaxial cable and equipment to restore cable plant to system specification; splices and activates new coaxial plant as required; repairs and/or replace damaged aerial/underground plant; and inspects, repairs and/or replaces power supplies as necessary.
Responds to damage scenarios and initiates fixes and/or communicates and arranges appropriate fix agents through collaboration with other departments such as Construction, Head End, Operations, and others to resolve complex network issues.
Performs CLI ride-out and track and repair leakage, as necessary.
Possesses knowledge of the National Electrical Code (NEC,) the National Electrical Safety Code (NESC,) the Occupational Safety and Health Act (OSHA,) Federal Communications Commission (FCC,) Environmental Protection Agency (EPA,) Department of Transportation (DOT,) American National Standards Institute (ANSI,) and various state and local codes including G.O. 95 and G.O. 128, (when applicable).
Checks in each job in a timely manner in order to ensure all details of the work are recorded for entry in the customer's account once the work is complete. Completes associated paperwork with each work order, as required.
Responds to and repairs service interruptions during regular business hours, shift work or when "On-calls" as required. Normal work shift may include evenings and/or weekends; may include 10 hour days for 4 days a week. Must be available to work overtime including weekends, evenings and holidays.
Essential Functions of Role: During the course of normal day-to-day activities: cleans, maintains and stocks vehicle and equipment in order to be prepared for daily responsibilities; completes associated paperwork with each job in a timely manner; properly operate and maintain vehicle, tools, and equipment; reports need for vehicle repair or service when required and/or prescribed; and reports any accidents, losses, injuries or property damage to supervisor and customer when appropriate.
Drives company vehicle in a safe and responsible manner.
Works and travels in inclement weather.
Must have the ability to comply with safety procedures and requirements.
Must be able to work while standing 50-70% of the time.
Must have the ability to climb ladders and operate aerial lifts up to 34' feet above ground, as determined by the system's requirements. In some instance may be required to climb poles.
Must possess the ability to use basic cable test equipment. Performs work near power lines and electricity.
Must have the ability to use basic cable installation tools and hand tools, which will include the use of a hand shovel.
Lifts and carries loads of 70 lbs. or more.
Manipulates connectors, fasteners, wire; use hand tools. Must have vision ability of: close vision, peripheral vision, ability to adjust focus and differentiate colors.
Works within manufacturer's rated weight capacity for all equipment, including but not limited to ladders and aerial lifts.
Must possess the ability to manipulate objects such as pens, keyboard and mouse.
Minimum of twelve months cable telecommunications, broadband, or similar experience.
Must posses a valid drivers license and satisfactory driving record.
Drives company vehicle in a safe and responsible manner and demonstrates professional conduct and appearance. Applies knowledge and skills of training on the job in order to prepare for promotion to the next level.
Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
Completes required training in accordance with Company standards.
Considered essential personnel during larger customer impacting events such as major storms or large scale events.
Comcast experience preferred.
Other duties and responsibilities as assigned.
Employees at all levels are
expected to:
Understand our Operating Principles; make them the guidelines for how you do your job.
Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
Win as a team - make big things happen by working together and being open to new ideas.
Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
Drive results and growth.
Support a culture of inclusion in how you work and lead.
Do what's right for each other, our customers, investors and our communities.
Disclaimer:
Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
Skills:
Ladders; Network Maintenance; Troubleshooting; Safety Awareness; Preventive Maintenance; Aerials; Customer Service
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary (https://jobs.comcast.com/benefits) on our careers site for more details.
Education
High School Diploma / GED
Relevant Work Experience
7-10 Years
Job Family Group: Field Operations