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Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
Job Summary
Responsible for performing routine plant maintenance, troubleshooting calls, surveys, locates, outage repair, track and repair Cumulative Leakage Index (CLI), power supply maintenance, and construction maintenance in accordance with Company procedures and practices. Will be called upon to troubleshoot and resolve service failures related but not limited to Company services such as Video (analog and digital,) Comcast Digital Voice (CDV,) and Comcast High Speed Data (CHSI) inclusive of Home Networking and Home Plug. Prefer candidates who have the skills learned from Communications Technician 3, Installation & Service and above.
This is a driving role. This role requires the ability to work on call, overnights as needed, and within a flexible schedule. This position can report out of the following locations:
Required Skills
Technical Operations Experience maintaining and repairing telecommunications, broadband, fiber, or cable network infrastructure while ensuring reliability, quality, and operational excellence.
Troubleshooting Ability to identify root causes of network and service interruptions, analyze technical issues, and implement effective solutions with minimal supervision.
Customer Service Demonstrates a customer-first mindset through professional interactions, clear communication, and timely resolution of service-impacting issues.
Electrical Safety Maintains a strong safety focus when working around energized equipment, aerial facilities, and outdoor environments while adhering to applicable safety regulations and company procedures.
Job Description
Core Responsibilities
Possess ability to troubleshoot on analog and digital optics to support connectivity to the node, remote OLT/vBNG, or OLT, and channelized and non-channelized optical signals. Troubleshooting efforts may include the use of software and application-based tools.
Able to isolate and resolve fiber optic signal impairments for Hybrid Fiber Coax (HFC) and Ethernet Passive Optical Network (EPON) networks. Performs inspections of fiber optic equipment during the course of troubleshooting such as connectors, patch panels, optical splitters, attenuators, etc.
Performs construction maintenance duties such as splices aerial/underground coaxial cable and equipment to restore cable plant to system specification; splices and activate new coaxial plant as required; repairs and/or replace damaged aerial/underground plant; and inspects, repairs and/or replaces power supplies, as necessary.
Responds to damage scenarios and initiates fixes and/or communicates and arranges appropriate fix agents through collaboration with other departments such as Construction, Head End, Operations, and others to resolve complex network issues.
Performs CLI ride-out and track and repair leakage, as necessary.
Possesses knowledge of the National Electrical Code (NEC,) the National Electrical Safety Code (NESC,) the Occupational Safety and Health Act (OSHA,) Federal Communications Commission (FCC,) Environmental Protection Agency (EPA,) Department of Transportation (DOT,) American National Standards Institute (ANSI,) and various state and local codes including G.O. 95 and G.O. 128, (when applicable).
Checks in each job in a timely manner in order to ensure all details of the work are recorded for entry in the customer's account once the work is complete. Completes associated paperwork with each work order, as required.
Responds to and repairs service interruptions during regular business hours, shift work or when "On calls" as required. Normal work shifts may include evenings and/or weekends; they may include 10 hour days for 4 days a week. Must be available to work overtime including weekends, evenings, and holidays.
Essential Functions of Role: During the course of normal day-to-day activities: cleans, maintains and stocks vehicle and equipment in order to be prepared for daily responsibilities; completes associated paperwork with each job in a timely manner; properly operate and maintain vehicle, tools, and equipment; reports need for vehicle repair or service when required and/or prescribed; and reports any accidents, losses, injuries or property damage to supervisor and customer when appropriate.
Drives company vehicle in a safe and responsible manner.
Works and travels in inclement weather.
Must have the ability to comply with safety procedures and requirements.
Must be able to work while standing 50-70% of the time.
Must have the ability to climb ladders and operate aerial lifts up to 34' feet above ground, as determined by the system's requirements. In some instance may be required to climb poles.
Must possess the ability to use basic cable test equipment. Performs work near power lines and electricity.
Must have the ability to use basic cable installation tools and hand tools, which will include the use of a hand shovel.
Lifts and carries loads of 70 lbs. or more.
Manipulates connectors, fasteners, wire; use hand tools. Must have vision ability of close vision, peripheral vision, ability to adjust focus and differentiate colors.
Works within manufacturer's rated weight capacity for all equipment, including but not limited to ladders and aerial lifts.
Must possess the ability to manipulate objects such as pens, keyboard, and mouse.
Minimum of twelve months cable telecommunications, broadband, or similar experience.
Must possess a valid driver's license and satisfactory driving record.
Drives company vehicles in a safe and responsible manner and demonstrates professional conduct and appearance. Applies knowledge and skills of training on the job in order to prepare for promotion to the next level.
Regular, consistent, and punctual attendance. Must be able to work nights and weekends, variable schedule(s), and overtime, as necessary.
Completes required training in accordance with Company standards.
Considered essential personnel during larger customer impacting events such as major storms or large-scale events that impact.
Other duties and responsibilities as assigned.
Employees at all levels are
expected to:
Understand our Operating Principles; make them the guidelines for how you do your job.
Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products, and services, especially our digital tools and experiences.
Win as a team - make grandiose things happen by working together and being open to innovative ideas.
Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs, and helping us elevate opportunities to do better for our customers.
Drive results and growth.
Support a culture of inclusion in how you work and lead.
Do what is right for each other, our customers, investors, and our communities.
Disclaimer:
Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
Skills:
Technical Operations; Electrical Safety; Troubleshooting; Customer Service
Salary:
Illinois Pay Range: $24.49 - $40.65
Additional Range: This job can be performed in Illinois with a Pay Range of $24.49 - $45.17
Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary (https://jobs.comcast.com/benefits) on our careers site for more details.
Education
High School Diploma / GED
Relevant Work Experience
7-10 Years
Job Family Group: Field Operations