Description

Leidos Health and Services Sector currently has an opening for a Provider Relations Specialist to work remotely. This is an exciting opportunity to use your experience helping the Military OneSource mission. The Military OneSource Program provides 24/7 support services for military members and their families, similar to a commercial Employee Assistance Program (EAP). This program provides a broad array of information, resources, education, referrals, and counseling to about 4.7 million participants which includes military service members, their families, and eligible civilians at locations worldwide. The Military OneSource program serves as a "one source" for resource and information encompassing a comprehensive support system.

The Provider Relations Specialist serves as a central point of contact for a large network of behavioral health counselors, providing real-time administrative and operational support to ensure consistent, compliant, and high-quality service delivery. This role is responsible for assisting counselors with administrative, procedural, and documentation-related inquiries, enabling them to effectively complete assigned tasks, maintain accurate records, and meet program requirements. The position plays a critical role in enhancing provider experience, reducing administrative burden, and ensuring alignment with program standards and timelines.

Job Responsibilities

• Serve as the primary support resource for counselors across the provider network, responding to inquiries related to workflows, documentation, and program processes.

• Provide guidance on completing required paperwork and administrative forms in accordance with program standards.

• Assist counselors with submission processes.

• Support providers in understanding procedures and processes to ensure timely and accurate report submissions.

• Monitor common inquiries and trends to identify gaps in information; recommend improvements.

• Collaborate with clinical leadership, operations, and administrative teams to ensure consistent communication and guidance to the provider network.

• Maintain up-to-date knowledge of program policies, compliance requirements, and operational procedures.

• Develop and maintain reference materials, FAQs, and job aids to support counselors in navigating program requirements.

• Ensure timely, professional, and customer-focused communication with all providers.

Basic Qualifications

• Associates degree in Behavioral Health, Social Work, Psychology, Healthcare Administration, or a related field (or equivalent experience).

• 2+ years of experience in a provider relations role, providing admin support to behavioral health programs, provider networks, or healthcare personnel.

• Familiarity with professional health documentation, case management processes, and standards in behavioral health settings.

• Experience working with provider support, non-technical help desk functions, or customer service in a healthcare environment.

• Strong problem-solving skills with the ability to troubleshoot and resolve issues efficiently.

• Excellent verbal and written communication skills, with the ability to explain processes clearly to diverse audiences.

• High attention to detail and ability to manage multiple inquiries in a fast-paced environment.

• Proficient in navigating electronic systems, computer programs, and virtual service platforms.

• Proficiency within provider portals, and standard office software.

• Must have the ability to prioritize projects and have excellent time management skills.

• Ability to work collaboratively across multidisciplinary teams while maintaining a high level of professionalism and responsiveness.

• U.S. citizenship and fluency in English required.

• Ability to successfully pass criminal history, fingerprint background checks, and credential verification required.

• Ability to maintain and retain suitability investigation and clearance as required.

• This position requires a separate, quiet, private, confidential space to work from, as well as having access to your own reliable high-speed internet hard wired to your home (coax or fiber from the Internet Service Provider (ISP) to your home.) Using a hot spot from a mobile device (tethering) or wireless ISP is not acceptable.

militaryonesource

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares.

Original Posting:

October 30, 2026

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:

Pay Range $41,600.00 - $75,200.00

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com .

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits .

Securing Your Data

Beware of fake employment opportunities using Leidos' name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system - never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at LeidosCareersFraud@leidos.com .

If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission (https://reportfraud.ftc.gov/#/) .

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

#Remote

REQNUMBER: R-00195966

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Leidos will consider qualified applicants with criminal histories for employment in accordance with relevant Laws. Leidos is an equal opportunity employer/disability/vet.