Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities.

At Lumen, you'll work on infrastructure customers rely on today and build for what's next, where performance, security, and resilience matter.

This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you're ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today.

The Role

As a Lumen Customer SVC Tech, focused on installation and maintenance you will be responsible for all aspects of cable repair and maintenance both copper and fiber splicing, carrier systems repair and maintenance will be a feature of this position, also including but is not limited to installation and repairs on POTS and DSL services, buried section repairs (dig and fix), rehab and corrective action on irregular plant conditions in all aerial, buried and underground plant plus all installation aspects to include, but is not limited of GPON, DSL, bonded DSL and POTS services.

Location and Schedule

This is a full-time position located in Gig Harbor, WA. The typical schedule is Monday - Friday 8am-4:30pm. May also include nights, holidays, and on call rotations.

The Main Responsibilities

• Install, splice, and test copper cables for projects, maintenance, and emergency repairs.

• Perform reel, continuity, and conformance testing using industry-standard equipment (e.g., OTDR, T-Berd).

• Maintain, troubleshoot, and repair existing copper networks, locating and resolving faults to ensure service continuity.

• Install, configure, and enable residential and small business telecommunication services such as POTS, HSI, VDSL, FTTH, and networking.

• Connect and manage wiring/cabling, terminals, and hardware attachments on customer premises, poles, and inside facilities.

• Read and interpret service orders, repair tickets, technical drawings, blueprints, diagrams, and maps to execute work accurately.

• Coordinate testing of customer lines with test centers or designated personnel and document results per company standards.

• Interact professionally with customers to assess service requirements, confirm issues, and suggest appropriate solutions.

• Update service orders, review billing information, and advise customers on equipment features, usage, and capabilities.

• Identify and pursue additional revenue opportunities by recognizing potential upsell or cross-sell services during customer interactions.

• Adhere to safety protocols, company policies, and industry regulations while performing fieldwork and documenting all activities.

What We Look For in a Candidate

• Must work varying shifts and hours including possible mandatory overtime, weekends and holidays.

• Drive company-provided vehicle. Requires a valid state driver's license and a satisfactory driving record. May require a CDL.

• May require compliance with State and Federal Department of Transportation Drive Qualification Regulations, including drug and alcohol testing.

• Requires ability to climb and work at elevations (e.g., from ladders, poles, lift trucks) exceeding 18 feet.

• May require pole climbing certification.

• When working aloft with ladders or other equipment with weight-capacity ratings, employees must adhere to the Company safety policy and equipment weight requirements.

• May work in confined spaces (e.g., attics, crawl spaces, utility holes).

• Ability to perform strenuous physical activities including but not limited to: lifting and/or moving objects weighing over 75 pounds.

• Ability to perform job activities outdoors in different weather conditions (e.g., extreme cold and/or heat, inclement weather

Preferred Qualifications:

• Prior experience as a customer facing telecom operations technician.

• Basic electricity training/certification or equivalent work experience.

• ADSL installation/repair experience (self/full installs).

• A+/Net + Certified Required Soft Skills.

Compensation

Pay Ranges

Minimum hourly rate: $13.55

Maximum hourly rate: $37.07

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing.

Learn more about Lumen's:

Benefits (https://jobs.lumen.com/global/en/benefits-statement)

Supplemental Pay (see Cutomer SVC Tech)

#LI-Onsite

Requisition #: 343197

Life at Lumen

Life at Lumen is human and connected, even in a fast moving, AI‑focused organization. We set clear expectations and trust people to meet them. With real support and shared accountability, teams collaborate better, move faster, and deliver meaningful outcomes.

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:

https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (https://jobs.lumen.com/global/en/faq) . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

This position is part of a bargaining unit and represented by a union. Depending upon the applicable collective bargaining agreement under which you may be hired, you may be: (a) required to join the union and pay union dues as a condition of employment; or, (b) required to pay union dues, but not join the union as a condition of employment; or (c) free to choose whether or not to join the union, but if you do join the union you would be obligated to pay union dues.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Privacy Notice

Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Our Applicant Privacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request access to or deletion of their personal data.

To review Lumen's Global Employment Applicant and Talent Community Privacy Notice, please visit:

https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.