The Intake Client Specialist manages a queue of incoming documents to create new clients, and update existing clients as needed in the Customer Relationship Management (CRM) system. This Specialist operates within a service level agreement managing speed to start entry while observing various agency specific handling procedures maintaining the highest level of accuracy for billing and compliance purposes.

This is a fully remote position. Employees must be located in Iowa (applicants outside of Iowa will not be considered). The starting wage is $17.00/hour with weekly pay, PTO, and benefits available after 30 days of employment. Work hours are Monday-Friday 8:00am-5:00pm with the potential of overtime.

This position will start on Monday, September 28th, 2026. You must be able to come onsite day 1 of employment for orientation .

Position Responsibilities may include, but not limited to

• Review incoming Medical Service Authorizations and Medical paperwork to create new clients, update existing clients, and close accounts as needed

• Correspond and follow up with Agency Case Managers via email, State Portal Messaging, and phone calls for action items or needed information

• Troubleshoot and resolve account issues as required

• Coordinate with internal business partners including but not limited to Logistics, Customer Care, Billing, and Compliance

• Assist other departments for Intake-related inquiries

Required Skills and Experience

• High school diploma or equivalent

• Basic Microsoft Office skills

• Previous Data Entry skills

• Strong analytical skills with high attention to detail and accuracy

• Ability to problem solve issues in a timely manner

• Ability to navigate multiple computer systems, applications, and utilize search tools to find information

• Strong verbal, written, and interpersonal communication skills

• Ability to prioritize, meet deadlines, and adjust as needed in a fast paced environment

• Ability to achieve high production and quality standards

• Ability to work effectively in both a team and individual environment

• Sincerity and passion for helping people

• Prior experience adhering to company policies and showing core values

• Must have a wired internet connection using an ethernet port. Broadband internet wired to the home is required - Cable Modem/service or Fiber Optic. No Satellite, 4/5G, or DSL circuits

• Must have a quiet workspace that is free from distraction

Preferred Skills and Experience

• Some college experience or equivalent

• Medical Billing terminology

Physical Requirements

• Repetitive motions that include the wrists, hands and/or fingers

• Sedentary work that primarily involves sitting, remaining in a stationary position for prolonged periods

• Visual perception to perform job including peripheral vision, depth perception, and the ability to adjust focus

Our team members enjoy:

• Eligible for Referral Bonuses starting Day 1

• Weekly paychecks

• PTO, 401k, & a Full benefits package

Company Overview

Mom's Meals is a home-delivered meal service providing fully prepared, refrigerated meal solutions direct to homes nationwide since 1999. We provide seniors, patients recovering post-discharge and those managing a chronic condition with tailored nutrition solutions to manage their specific needs. If you are passionate about the well-being of others and have a strong sense of community, Mom's Meals could be the place for you! We are a family operated business looking for fun, compassionate, and friendly people who want to make a difference in the lives of others.

EEO

Mom's Meals complies with all applicable federal and state non-discrimination laws. All qualified applicants shall receive consideration for employment without regards to race, religion, national origin, ancestry, color, gender, age, disability, sexual orientation or military status.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

apply for this job (https://jobs.lever.co/momsmeals/aca3ea8b-222e-494e-abbe-d27e5e1f6594/apply)

Job Category: Corporate - Customer Care - Intake

Job Type: Full-Time

Location Type: Remote