Customer Service RepresentativeAbout the Role

We're seeking a customer-focused Customer Service Representative to join a collaborative team supporting customers and internal partners across North America. In this role, you'll serve as a key point of contact for service requests, product support, parts ordering, and scheduling field service technicians. If you enjoy problem-solving, working in a fast-paced environment, and delivering exceptional customer service, we'd love to hear from you.

What You'll Do

• Serve as the primary contact for customer and internal partner inquiries via phone and email.

• Process service requests for repairs, preventative maintenance, equipment installations, and non-repair support.

• Coordinate and dispatch field service technicians to customer locations within designated service timeframes.

• Assist customers and internal teams with order tracking, replacement parts, and service updates.

• Enter and maintain accurate customer, service, and inventory data within company systems.

• Coordinate installation requests and communicate scheduling details to customers and field teams.

• Support inventory and parts management, including order processing, expediting shipments, and tracking deliveries.

• Prepare and maintain reports, schedules, and documentation to support daily operations.

• Collaborate with cross-functional teams including Technical Support, Operations, Finance, Marketing, and IT.

• Perform additional administrative and customer support duties as needed.

QualificationsRequired

• 2+ years of customer service experience in an office or professional setting.

• Experience handling inbound and outbound phone calls.

• Strong data entry skills with accuracy and attention to detail.

• Proficiency in Microsoft Office, including Word and Excel.

• Strong communication, organizational, and multitasking abilities.

• Basic computer and troubleshooting skills.

Preferred

• Associate's or Bachelor's degree.

• Experience with SAP, ERP, or CRM systems.

• Logistics, dispatching, scheduling, or service coordination experience.

What We're Looking For

• A positive, customer-first attitude.

• Strong problem-solving and critical-thinking skills.

• Ability to prioritize tasks in a fast-paced environment.

• Dependable, detail-oriented, and highly organized.

• Team player who enjoys collaborating across departments.

Why Join Us?

• Entry-level opportunity with room for growth and development.

• Collaborative and supportive team environment.

• Gain experience supporting customers, service operations, logistics, and technical teams.

• Opportunity to build valuable skills in customer service, operations, and business systems.

Job Type & Location

This is a Contract position based out of Lake Zurich, IL.

Pay and Benefits

The pay range for this position is $20.00 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Lake Zurich,IL.

Application Deadline

This position is anticipated to close on Aug 7, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.