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Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.
The Senior Field Service Technician is responsible for operating DOT-regulated commercial vehicles while traveling to customer sites throughout the region to install, troubleshoot, maintain, and repair water treatment and pumping equipment. This is a highly travel-focused position requiring extensive overnight travel, often for multiple consecutive weeks, supporting customers at various project locations.
This role combines technical field service work with safe transportation of equipment and materials. The ideal candidate is mechanically inclined, enjoys working independently, and is comfortable spending the majority of their time traveling to customer locations.
Key Responsibilities
Safely operate company commercial vehicles in accordance with DOT regulations.
Transport equipment, tools, and materials to customer locations.
Install, troubleshoot, inspect, maintain, and repair water treatment, pumping, and related equipment.
Diagnose mechanical, electrical, and diesel-powered equipment issues.
Perform preventative maintenance and emergency service calls.
Work independently in the field while maintaining communication with internal teams.
Document service work, inspections, and customer interactions.
Deliver exceptional customer service while representing Xylem professionally.
Follow all company and customer safety requirements.
Maintain company vehicles, tools, and equipment.
Obtain and maintain required customer site clearances (TWIC, DISA, etc.).
Travel Requirements - This is an extensive travel position.
Travel is required 75-80% of the time.
Candidates should expect frequent overnight travel.
Assignments may require being away from home for up to three consecutive weeks or more before returning home.
Flexibility to travel throughout the assigned territory is required.
A valid passport or the ability to obtain one is required for occasional cross-border travel.
Qualifications
High school diploma or GED.
Valid driver's license with a clean driving record.
Ability to obtain and maintain a DOT Medical Card upon hire.
Ability to obtain required customer site clearances (TWIC, DISA, etc.).
1-3 years of field service, industrial maintenance, diesel, mechanical, electrical, or related technical experience.
Comfortable working independently with minimal supervision.
Strong troubleshooting and problem-solving skills.
Basic computer skills, including Microsoft Office and mobile devices.
Excellent customer service and communication skills.
We're looking for someone who:
Enjoys traveling and working in different environments.
Takes pride in solving mechanical and electrical problems.
Can work independently while delivering outstanding customer service.
Values safety and quality in everything they do.
Is adaptable and comfortable supporting customers wherever the work takes them.
Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.
At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.
Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation