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Customer Service Specialist
Bridgeport, NJ
Full-Time | Monday-Friday | 7:00 AM - 4:00 PM
Target Start Date: August 24
About the Opportunity
We're seeking a Customer Service Specialist to join a growing team supporting customers with order management, product support, and technical assistance. This role is ideal for someone who enjoys problem-solving, communicating with customers, and coordinating with multiple departments to ensure an exceptional customer experience.
You'll serve as a key point of contact for customers, helping them with orders, product questions, troubleshooting, and follow-up support while working closely with engineering, production, inventory, and purchasing teams.
Responsibilities
Process new orders, reorders, and customer inquiries, primarily through email communication
Provide updates, order status information, and ongoing support to customers
Assist customers with product installation, operation, commissioning, and basic troubleshooting over the phone
Coordinate with Engineering to address escalated technical issues and customer concerns
Work with Production to expedite orders, manage parts shortages, and monitor order releases
Partner with Inventory and Purchasing teams to ensure proper allocation and procurement of parts
Accurately enter and edit orders in SAP and complete required documentation
Deliver exceptional customer service while maintaining strong communication with internal teams and customers
QualificationsRequired
Strong customer service experience
Excellent communication and problem-solving skills
High attention to detail and organizational skills
Proficiency with Microsoft Office applications
Ability to learn and understand technical products and processes
Preferred
Sales support experience
Order processing or data entry experience
ERP system experience (SAP or similar)
Work Environment
Business casual, laid-back team environment
Reporting directly to the Customer Service Manager and a designated Training Mentor
Collaborative team consisting of approximately 15 Customer Service Representatives, 2 mentors, and 1 supervisor
Extensive training and support provided to ensure success
Why Apply?
Stable Monday-Friday schedule
Hands-on training and mentorship
Opportunity to develop technical and customer service skills
Collaborative team culture with strong internal support
Exposure to SAP, engineering, production, and supply chain operations
Location: Bridgeport, NJ
Schedule: Monday-Friday, 7:00 AM - 4:00 PM
Start Date: August 24
If you're customer-focused, detail-oriented, and enjoy working in a fast-paced environment, we'd love to hear from you!
Job Type & Location
This is a Contract to Hire position based out of BRIDGEPORT, NJ.
Pay and Benefits
The pay range for this position is $22.50 - $22.50/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in BRIDGEPORT,NJ.
Application Deadline
This position is anticipated to close on Jul 23, 2026.
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.