Field Service Technician Supervisor - Customer Care

Job details

General information

Entity

Safran is an international high-technology group operating in the fields of aerospace (propulsion, equipment and interiors), space and defense. Its mission is to contribute sustainably to a safer world, where air transport becomes ever more environmentally friendly, comfortable and accessible. Present on every continent, the Group employs 110,000 people and generated 31.3 billion in revenue in 2025. Safran holds, either independently or through partnerships, leading global or European positions in its markets.

Safran was ranked second in the Aerospace & Defense sector in TIME magazine's ""World's Best Companies 2025"" ranking.

With more than one million seats installed across the fleets of the world's leading airlines, Safran Seats is one of the global leaders in passenger, crew, aircraft and helicopter seating, delivering innovative, high value-added solutions.

Reference number

2026-183898

Job details

Domain

Programs / Customer Relations

Job field / Job profile

Customer services and support - Field representative

Job title

Field Service Technician Supervisor - Customer Care

Employment type

Permanent

Professional category

Technician

Part time / Full time

Full-time

Job description

HERE, WE CRAFT EXCELLENCE TOGETHER. At Safran, we believe in sustainable career journeys, collaboration as a cornerstone of innovation, and the freedom to explore diverse career paths. As a Field Service Technician - Supervisor you'll contribute to meaningful projects that shape the future of aerospace.

This position contributes to our vision by:

 Mentor Mechanics on technical skills, best practices and adherence to Safran processes.

 Get daily Airframer non-conformity and production reports

 Direct crew and set daily tasks priority for Safran aircraft workload. This includes assigning jobs to mechanics, pick-ups stamping, leading Safran standup / tie-in meetings, attending project status meetings and generating project status tie-in reports.

 Create emergent removal paperwork to install / replace parts at the Airframer.

 Report Quality issues to the appropriate parties within the organization

 Analyze discovered quality issues with Mechanics

 Add all QA issues to the appropriate tracking document or system

 Verify team's Time Sheet for accuracy prior to submittal to Manager.

What we offer:

 Competitive salaries

• Paid holidays

• Recognition programs

• Comprehensive benefits

• Retirement (401K) plans with employer match

• Professional development opportunities

• Tuition assistance

• Over 300 career paths across global sites

Highlights from our facility:

Safran Seats in Gainesville, Texas, plays a big role in making top-notch aircraft seats for airlines around the world. The team here is known for their know-how and dedication to building comfortable, reliable seats for both commercial and business planes. With a focus on quality and new ideas, the Gainesville facility helps keep Safran at the forefront of the aviation seating industry, working closely with airlines and aircraft makers to deliver seats passengers appreciate.

Safran Seats offers medical, dental, vision, life insurance, and short-term disability benefits. New employees receive up to 80 hours of vacation annually, along with 12 paid holidays. Employees have access to an Employee Assistance Program, Educational Assistance Program, and Wellness Program. Retirement options include a 401K plan, an International Group Savings Plan (PEGI), and a Safe Harbor contribution. The company also provides flexible work schedules (Workflex) and performance-based annual merit increases.

Annual Salary Range: XXX (25th%) - XXX (62.5th%)

Work Culture:

At Safran, we foster a respectful and inclusive workplace where diverse perspectives are valued. We support sustainable career journeys and encourage employees to explore multiple paths for growth. Collaboration is essential to our success, and we are committed to helping every team member thrive. We engage with our communities through educational programs, outreach initiatives, and career events, inspiring future talent to join our mission.

Candidate skills & requirements

At Safran Seats, we value service-oriented team players who demonstrate strong interpersonal skills, a positive attitude, and the ability to adapt to our dynamic, innovative environment.

• High School Diploma or equivalent required. Associate's degree in a related technical field preferred.

• 6 years of Technical Field Service or technical experience related to the aerospace industry.

• Leadership or supervisory experience is preferred.

• Knowledge of Safran passenger seating preferred.

• High level of organizational skills, employing various tracking, note taking and visual management techniques to maintain clarity in reporting status.

• Natural mechanical ability with hand and power tools.

• Experienced in referencing CMM's, Drawing's, PQS and installation documents to find solutions to resolve issues.

• Experienced reading and interpreting documents such as electrical drawings, MSDS sheets, maintenance manuals, product specifications and service bulletins.

• Expert (desirable but not essential) in reworking all different seat class types or is considered to be a specialist in a specific area. This includes electrical troubleshooting, painting, declam and cosmetic repairs.

• Good overall knowledge with Computer/MS Office applications especially Microsoft Excel spreadsheets and Microsoft Words.

Across all team members, we are looking for the following attributes:

• Innovative & Curious

• Collaborative & Inclusive

• Committed to Safety

• Trustworthy

• Results Focused

• Driven to Excellence

• Powered by Teamwork

This description outlines the general nature and level of work for this position. Duties, responsibilities, and qualifications may vary by assignment or group. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

Safran Seats is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. For verification or accommodation requests, please email jeff.guin@safrangroup.com or call 940-363-2068. We will make a determination on your request for reasonable accommodation on a case-by-case basis.

Candidates for positions with Safran Seats must be legally authorized to work in the United States. Employment eligibility verification will be required at the time of hire.

Visa sponsorship is not available for this position

Relocation assistance may be offered for this position.

Annual salary

$77,500. - $89,328

Job location

Job location

North America, United States, Washington

City (-ies)

Everett

Applicant criteria

Minimum education level achieved

High School Diploma/GED Equivalent

Minimum experience level required

More than 5 years

ITAR Controlled Position: Select "Yes" if role requires U.S. citizenship/permanent residency

Yes