Field Service Technician - Technical Production- Two Key Customers - 30 Plant Facilities across New York City and surrounding areas.
Hours - typically 7:00 a.m. - 3:00 p.m., M-F. After-hour availability for customer support required. Overtime eligible. 75% travel. Will be issued company vehicle.
Serving as the primary Construction Chemicals (GCP) representative at concrete manufacturing plants, the Field Service Technician II installs and maintains admixture dispensing systems and Verifi concrete management systems on customer mixer trucks.
They are responsible for the installation, maintenance, repair, and troubleshooting of equipment to help customers maximize the performance of our solutions.
Will routinely interact with plant management, batch plant operators, drivers, and maintenance teams, while working independently approximately 80% of the time from a home-based location.
Installation, Maintenance and Repair
The technical work of admixture dispensing equipment includes, installation, preventive and scheduled maintenance, calibration, emergency and service repair.
The technical work of Verifi includes, but is not limited to, review and analysis of system performance reports to determine problem areas and develop resolutions. Coordinate problem resolution with other employees as needed, serving as the local liaison and first line of contact to the customer.
Customer Relations
Assist Field Sales Representatives in the winning and maintenance of customer contracts through building and maintaining professional relationships with customers.
Understand the impact of customer satisfaction to achieve corporate goals.
Planning & Scheduling of Dispenser Service work
Will manage customer visits and calls requests. Will diagnose and determine requirements, plan and schedules for daily, weekly and monthly support in accordance with the needs of the company and the customer.
The candidate will interact directly with internal as well as external customers daily, and as such must possess competencies such as organizational skills, planning skills, customer orientation and project management skills. The technician is responsible for managing their `response time' consistent with customer expectations or agreement.
Must be on continuous call to respond to customer requests for assistance; diagnoses and solves technical problems, providing on-site assistance to customer locations for proper application of our equipment/products.
Equipment Service Administration : Equipment ordering, Warehouse part re-stocking, Expense reports, Service Management System compliance, Preventative Maintenance, calibration scheduling and compliance, Actively control expenses and demonstrate stewardship of company resources, Maintain real time participation CRM reporting systems, Track time, parts and incidental costs associated with each customer site and each customer truck.
Other Duties
Complete safety training and online training modules; Observe necessary safety procedures, both those of GCP/Verifi and customer site.
Develop a solid understanding of concrete and the concrete industry and concrete plant.
Provide recommendations / product changes to improve the reliability of equipment; work with the R&D team, providing input to new system designs or researching/testing the concept of operation of new parts, and providing input to improve the reliability and performance of the solution and its components.
Education/Experience Requirements:
High School Diploma or Equivalent Required
4-7 years' experience (**1 year education equivalent to 1 year experience) Equivalent, Military or other mechanical / engineering training Required
Knowledge, Skills & Experience Required:
-Must possess a broad array of knowledge including computer systems configuration, mechanical systems, pneumatic systems, 12/24 volt DC electrical systems, and hydraulic system principals.
-Ability to learn new technology and processes quickly
-Strong verbal and written communication skills with both colleagues and customers
-Organized and detail oriented, particularly with regard to maintaining records
-Problem solving skills
-Experience with hand tools, power tools, meters, gauges
-Experience in field service type work
-Working knowledge of the Ready Mix Concrete industry a plus
-Must be able to lift 50 pounds;
-Must be able to wear a respirator and comply with GCP's facial hair policy for respirator users
-Must be able to comply with DOT requirements for a Non CDL commercial motor vehicle driver medical certification exam; drug screen, background check (safety performance and driving record).
-Ability to respond to short notice project work and emergency service calls, including after normal business hours
Valid Driver's License as company vehicle provided
Able to travel daily throughout NYC territory; est. 75%.
Certain locations require pay information be provided in job postings. Saint-Gobain aims to deliver a comprehensive Total Rewards package to support our employees' wellbeing and help improve daily life for themselves and their families. We believe in the importance of pay transparency in what we offer potential candidates. Provided is the national pay range for this position which is $53,500 to $82,500 per year. However, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors.
In addition to base salary, this position is eligible for an annual bonus. The targeted bonus amount is 8% of base salary based on company and individual performance measures. The Total Target Cash range (base pay and annual bonus) for this position, is $57,780 to $89,100. Bonus payments are part of variable compensation and by nature can vary based on company and individual performance and is not a guarantee.
What are our perks?
Employees have the flexibility to choose the benefits that best fit their individual needs:
Health and Wellbeing - Supporting your wellbeing, to thrive in life and work.
Medical, Prescription Drug, Vision, and Dental Insurance
Healthcare Saving Account and Flexible Spending Account options
LiveWell Wellness Program
Employee Assistance Program (EAP)
Paid Time Off and Paid Parental Leave
Retirement and Protection - Helping to make the future life you want a reality.
401(k) with Company Match, Retirement Accumulation Plan (RAP), Cash Balance Pension Plan
Company-provided Life Insurance, AD&D, Short-Term Disability
Voluntary employee and dependent life insurance, Long-Term Disability, Critical Illness, and Accident Insurance
Additional Benefits - Helping shape the experience and impact you want
Group Legal
Identity Theft Protection
Auto and Home Insurance
Pet Insurance and Discounts
Back-up Child & Elder Care
PerkSpot Employee Discount Program
Field Service Technician - ROLE Specific Benefits
Overtime Eligible
Provided company vehicle/truck during course of employment.
Why work for us?
Chryso is a leading global designer and manufacturer of high quality concrete admixture thanks to a strong commitment to research and innovation, coupled with adherence to the strictest manufacturing standards in the industry. Our admixtures are engineered to optimize the performance of our customers' specific concrete materials in a way that will maximize user satisfaction and economy. In addition, Chryso delivers significant added value and support to its clients, which includes assistance with client inventory control and prompt product deliveries.
For more information, visit GCP's website at www.chryso.com
Saint-Gobain provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Saint-Gobain is an equal opportunity employer of individuals with disabilities and supports the hiring of veterans.
Applicants for roles based in Washington state or remote roles that would be worked from Washington state are encouraged to direct any concerns regarding the state's Pay Transparency laws to the SGNA HR Compliance team at SGNA_HR_Compliance@saint-gobain.com .