Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities.

At Lumen, you'll work on infrastructure customers rely on today and build for what's next, where performance, security, and resilience matter.

This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you're ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today.

The Role

The Customer Service Technician will be performing installation, maintenance and troubleshooting of high-speed internet, video and voice networks including associated wiring and equipment. Additionally, maintaining and repairing outside plant facilities within assigned geographic service areas.

Location and Schedule

This is a full time position located in Kissimmee, FL area. The typical schedule is Monday - Friday 8am-4:30pm. May also include nights, weekends, holidays, and overtime, as well as the possibility of being on call.

The Main Responsibilities

• Perform installation, maintenance and troubleshooting of high-speed internet, video and voice networks including associated wiring and equipment.

• Perform maintenance and repair on outside plant facilities.

• Climb poles, use a shovel and pick to dig up and bury cable; and may be required to work in manholes or controlled environmental vaults (CEV). Locate buried telephone cables.

• Observe all safety rules and regulations.

• Assist other Technical personnel in the performance of their duties when requested.

• Must convey a positive and professional appearance and demeanor when communicating the company's products and services to our customers.

• Actively support sales and marketing related activities.

• Direct customer facing work and sales referrals.

• Accountability/dependability (on time and on load when scheduled and serve on call as needed).

• Teamwork (technical expertise developed to complete work efficiently to achieve work group key service measures).

• Active Listening (ability to take input from customers, APS and co-workers to problem solve and improve skills).

• Asking relevant questions to ensure problems are resolved quickly or to clarify information or directions.

• Active Learning (curious seeker of new information and actively works to improve skills and knowledge).

• Assume all other duties as assigned.

What We Look For in a Candidate

• Education/experience of High School diploma (or equivalent) or higher.

• Ability to distinguish colors on facilities.

• Ability to handle 28 ft extension ladders (up to 75 lbs. routine work) and manhole covers (up to 150 lbs.).

• Ability to successfully complete service tech boot camp training, POTS/DSL installation/repair, cable splicing/maintenance, basic transmissions, air pressure, and HSI installations (self and full).

• Basic computer skills including MS Office applications.

• Ability to work in confined spaces (e.g. attics, crawl spaces, utility holes).

• Ability to work aloft (e.g. ladder).

• Ability to work outside in all weather conditions and at various hours of the day/night.

• Ability to work varying shifts and hours including possible mandatory overtime, weekends and holidays.

• A valid driver's license and satisfactory driving record.

Preferred Qualifications:

• Prior experience as a customer facing telecom operations technician.

• Basic electricity training/certification or documented equivalent work experience.

• ADSL installation/repair experience (self/full installs).

• A+/Net + Certified Required Soft Skills.

Compensation

Pay Ranges

Minimum hourly rate: $15.61

Maximum hourly rate: $34.94

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing.

Learn more about Lumen's:

Benefits (https://jobs.lumen.com/global/en/benefits-statement)

Supplemental Pay (see Customer SVC Tech II)

#LI-Onsite

Requisition #: 342090

Life at Lumen

Life at Lumen is human and connected, even in a fast moving, AI‑focused organization. We set clear expectations and trust people to meet them. With real support and shared accountability, teams collaborate better, move faster, and deliver meaningful outcomes.

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:

https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (https://jobs.lumen.com/global/en/faq) . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

This position is part of a bargaining unit and represented by a union. Depending upon the applicable collective bargaining agreement under which you may be hired, you may be: (a) required to join the union and pay union dues as a condition of employment; or, (b) required to pay union dues, but not join the union as a condition of employment; or (c) free to choose whether or not to join the union, but if you do join the union you would be obligated to pay union dues.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Privacy Notice

Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Our Applicant Privacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request access to or deletion of their personal data.

To review Lumen's Global Employment Applicant and Talent Community Privacy Notice, please visit:

https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.