Job Description

Insight Global is looking to hire a Service Technician in a Contract-to-Hire role for a client of ours in Ames, IA. This candidate will be servicing internet clients all across the central Iowa region. Any service requests, outages, and while not handling service requests they will be working in a customer service/ helpdesk role. The hiring manager is looking for someone who can go out into the field and trust that the work is getting done in a timely and professional manner. Candidates will be expected to follow direction from the Project Manager, and also a PM Tool called Base Camp that lays out project details and to-dos. This candidate will join a team of telecommunication professionals who provide high-speed internet and security solutions to commercial business and multi-dwelling units.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

• At least 6+ months of Service/Cable/Installation Technician work

• Cabling or Installation experience with a variety of the following:

• Fiber Optics, Cat 5, Cat 6, Ethernet cables such as RJ45 or RG6, Coaxial, and Copper

• Experience performing all or a combination of the following:

• splicing fiber, terminating/certifying cables, installing servers in racks, punching down on patch panels, putting on head-ends, installing internet/security systems, and structured cabling - Cable Management Certifications

• Experience with AV, Security, and TV installation or cabling

• Exposure to both Retrofit and New Construction environments

• Experience working in a helpdesk environment