Dispatcher (HVAC)

Location: Bohemia, NY

Compensation: $25.00-$35.00/hour (based on experience)

Work Schedule: Monday-Friday, 8:00 AM-4:30 PM (Onsite)

On-Call Rotation: Once every 5 weeks (Thursday-Wednesday, 24/7)

Additional On-Call Compensation: $250 per rotation

Position Overview

The Dispatcher is responsible for coordinating and scheduling HVAC service technicians for installation, maintenance, and repair calls while delivering a high level of customer service. This role plays a key part in daily operations by managing technician schedules, serving as a primary point of contact for customers, and supporting service leadership with administrative and reporting tasks in a fast-paced office environment.

Key Responsibilities

• Schedule and dispatch HVAC service technicians for installation, maintenance, and repair services

• Communicate with customers to confirm appointments, provide status updates, and respond to inbound service requests

• Coordinate technician schedules based on availability, skill set, job priority, and location

• Monitor service calls throughout the day and make real-time adjustments for emergencies, delays, or cancellations

• Accurately enter and maintain job details, service notes, and records within the company system

• Support service managers with daily reporting, job tracking, and administrative tasks

• Process work orders, invoices, and required service documentation

• Conduct customer follow-ups after service completion as needed

• Maintain professionalism and excellent customer service in all phone, email, and in-person interactions

• Collaborate closely with technicians and office staff to ensure smooth daily operations

Required Qualifications

• Prior dispatcher or scheduling experience, preferably in HVAC, construction, plumbing, or skilled trades

• Strong customer service skills with experience handling inbound calls

• Proficient data entry skills with strong attention to detail

• Proficiency with Microsoft Outlook and Excel

• Experience using CRM or ERP systems for scheduling and job tracking

• Excellent verbal communication and phone etiquette

• Strong organizational and time management skills

• Ability to multitask and remain calm in a fast-paced, dynamic environment

Preferred Qualifications

• HVAC service dispatch experience

• Experience with Sampro or similar service-industry ERP/CRM platforms

• Strong written communication skills

• Administrative support experience in a service-based office

Work Environment

This is a fully onsite role based in Bohemia, NY. You will work alongside approximately 16 office staff and support a field team of 11 HVAC technicians as part of a core 6-person office team. The work environment is fast-paced and collaborative, requiring frequent communication with both customers and field technicians throughout the day.

Why Join This Team

• Opportunity for contract-to-hire conversion

• Competitive hourly pay with additional on-call compensation

• Structured daytime schedule with rotational on-call coverage

• Team-oriented office environment with a direct impact on daily operations

Job Type & Location

This is a Contract to Hire position based out of Bohemia, NY.

Pay and Benefits

The pay range for this position is $25.00 - $35.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Bohemia,NY.

Application Deadline

This position is anticipated to close on May 18, 2026.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.