Job Title: Customer Service RepresentativeJob Description

As a Customer Service Specialist, you will provide exceptional support related to sales, promotions, installations, and communications. Your primary goal will be to maintain strong customer relationships and ensure fair and effective resolution of claims and complaints, in alignment with consumer laws.

Responsibilities

• Deliver customer service across sales, promotions, and installation processes.

• Resolve customer claims and complaints fairly and effectively.

• Maintain positive customer relations and satisfaction.

• Develop and implement organization-wide initiatives to inform and educate customers.

• Create improvement plans based on customer survey feedback.

• Support outside sales reps' requests.

• Answer inbound calls from phone queue with moderate volume.

• Order entry.

Essential Skills

• 2+ years of customer service experience, preferably in call center/sales support with order entry.

• Proficiency in Microsoft Office Suite.

• Experience in order entry/processing orders in an ERP system.

• Ability to manage email inbox effectively.

Additional Skills & Qualifications

• Experience with SAP is preferred.

• Skill in checking and validating pricing.

• Proficiency in Microsoft Excel and Power BI.

• Detail-oriented and strong verbal and written communication skills.

• Ability to handle stress well, multitask, and solve problems.

Why Work Here?

Enjoy competitive benefits including 8 sick days a year, 1 week vacation initially, and 4 weeks vacation after 5 years of employment. Benefit from a $.50 401K match program to the dollar and a lump sum deposit into your 401K every March based on business growth. Comprehensive medical, dental, vision, and life insurance coverages are provided. A yearly company bonus based on performance is offered, and health insurance covers 100% of costs after the deductible. A sign-on bonus is available upon conversion.

Work Environment

This is a fully remote position operating Monday through Friday from 8 AM to 6 PM CST. Candidates must reside within the CST time zone. Training is comprehensive, lasting 3 weeks.

Job Type & Location

This is a Contract to Hire position based out of Phoenix, AZ.

Pay and Benefits

The pay range for this position is $20.00 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on May 4, 2026.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.