About Us

As a $100M+ full-service commercial air conditioning company, Hill York provides design build solutions, new construction, system maintenance, service, repairs, energy solutions and installation for a wide range of heating, cooling and ventilation systems. Since designing and installing the first air conditioning systems in Miami Beach hotels after World War II, Hill York has played a key role in leading Florida facilities such as condos, offices and university buildings to new plateaus of indoor comfort and energy efficiency. We are a growing company with four locations in the State of Florida.

Hill York seeks talented performers and offers a challenging and rewarding work environment that emphasizes teamwork, results, and most importantly honesty and integrity. We value our employees and are committed to attracting highly skilled, talented individuals to join our strong, family-oriented workforce and to help us build on our success.

Job Summary

Hill York seeks a dedicated and experienced Service Manager who thrives on developing talent, driving operational excellence, and delivering outstanding customer service. In this dynamic role, the Service Manager is responsible for overseeing the daily performance of service technicians, ensuring consistent delivery of high-quality service, and driving departmental success through effective leadership and collaboration. As a key operational leader, the Service Manager will manage P&L responsibilities for the area's service business, monitor productivity, and work closely with other departments to align labor, scheduling, and service goals. The ideal candidate is someone who thrives in a fast-paced environment, enjoys mentoring others, and takes pride in creating structure and consistency while maintaining a strong customer focus.

Essential Duties & Responsibilities

• Lead,coach, and mentor service technicians and field service leaders to ensure technical excellence, customer satisfaction, and professional growth.

• Assess team capabilities and address talent gaps through targetedtraining, development, or strategic hiring.

• Oversee daily service operations, ensuringtimelyand high-quality delivery of service calls,projects,and maintenance agreements.

• Perform Site visits to verifyhighstandard deliverables andsafetyprotocols are being followed.

• Provide consistent performance feedback and conduct regular meetings to foster transparency and communication.

• Collaboratewith sales, dispatch, and other departmentstoensureproper labor allocation, scheduling, and customer service alignment.

• Promote and enforce safety standards across all service activities. 

• Review and approvetechnician'shours to ensure both payroll and billing accuracy.

• Performoperationalreview of all service orders to ensure accuracy and completeness. 

• Fieldcustomercomplaintson daily issues as well as invoice disputes.

• Work with other areaservice leaders to ensure consistencyin service delivery, training, and operational practices.Drive best practices.

• Partnerwith warehouseandpurchasingto monitor/overseeinventory, tools,supplies,and equipment maintenance.

• Support customer retention by resolving issues, ensuringagreementfulfillment, andmaintainingstrong relationships with customers.

• Monitor and review sold maintenance to ensure profit margins arebeing met.  

• Drivenew businessby encouraging technicians toidentifyand report leads.

• Ensureproper,accurate,andtimelycompletion of XOI and allotherpaperwork.

• Drive andmonitorservice profitability and work with leadership to meet financial targets.

• Assistin collectionsand customerescalations whenneeded. 

• Partner with leadership to help drive business initiatives and foster continued growth.

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Qualifications

• Minimum 10yearsHVAC field experience.

• Minimum 2yearssupervisoryexperience.

• High school diploma or equivalent. 

• Strong leadership, coaching, and team-buildingskills.

• Excellent communication and interpersonal skills.

• Detail orientated with strong organizational andproblem-solvingskills.

• Strong ability toprioritize tasks and manage time effectively in a fast-paced,dynamicwork environment.

• Proficient with computer systemssuch asMicrosoftand other applications.

• Team-orientedwith the ability to work collaboratively acrossdepartmentsand lead through influence.

• Excellentattention to detail. 

• Customer-focusedmindset.

• Ability to drive to and navigate various customer sites.

• Ability to stand and walk for extended periods.

• Ability to climb ladders.

Equal Opportunity Employer

As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled

Affirmative Action Policy

Please review ourAffirmative Action Policy (https://emcorgroup.icims.com/icims2/servlet/icims2?module=AppInert&action=download&id=129421&hashed=-2136826228) .

Notice to Prospective Employees

Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companieslist open positions here (https://careers-emcorgroup.icims.com/) . Please check our available positions to confirm that a post or email is genuine.

EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR's normal application process - it is probably fraudulent.

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Job Locations US-FL-Lake Park

ID 2026-48832

Company Hill York Services Corporation, LLC

Category Operations Management

Position Type Full-Time

Location Type Onsite

Posted Date 11 hours ago (3/17/2026 2:10 PM)