Job Description

Insight Global is seeking a Commercial HVAC Field Service Supervisor for a leading HVAC services organization. This role is responsible for overseeing day-to-day field service operations, leading a team of technicians, and ensuring high-quality service delivery across a defined territory. The ideal candidate brings deep commercial HVAC experience, strong leadership capability, and a customer-first mindset. This individual will balance operational execution, technician development, and financial performance while serving as a key point of contact for customer satisfaction and retention.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

High School Diploma or GED

5+ years of experience in a Commercial HVAC Field Service role

Proven experience supervising or leading field technicians (formal or informal)

Strong working knowledge of commercial HVAC systems, repair, and maintenance

Ability to climb ladders or use lift equipment over 8 feet and lift up to 50 lbs

Valid driver's license and ability to be insured under company policy

2+ years of experience using Microsoft Office (Word, Excel, Outlook)

Ability to manage daily priorities, customer issues, and technician workloads

Strong customer service and problem-resolution skills 5-10 years of commercial HVAC service leadership or equivalent field service leadership experience

Demonstrated ability to develop teams, coach performance, and drive accountability

Strong technical aptitude with understanding of field diagnostics and service execution

Strong business acumen with ability to manage financial performance and operational metrics

Experience with Salesforce, ServiceMax, SAP, ERP, or similar service management platforms

Experience forecasting and managing service revenue and expense performance

Ability to optimize manpower, scheduling, and resource utilization