This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Lead a team focused on delivering a high-quality customer experience while meeting and exceeding residential sales goals in a fast-paced call center environment. As a Supervisor, Residential Inbound Sales at Spectrum, you’ll coach and develop representatives, manage daily inbound sales activity, reinforce the sales process and tools, and drive revenue and performance outcomes.

How You’ll Make an Impact

• Coordinate daily execution of the inbound sales model and oversee team sales activities to meet revenue and performance goals
• Provide coaching and development to Sales Representatives by monitoring interactions, tracking performance metrics, and delivering timely individual feedback
• Monitor calls and performance metrics, provide timely individual feedback and coaching
• Motivate the team and lead regular meetings to review results, share best practices, and reinforce sales behaviors and standards
• Partner with Marketing and other departments to monitor campaign performance, provide post-launch feedback, and remove obstacles to sales execution
• Perform staffing and administrative activities including recruiting, onboarding, scheduling, approving time off and timesheets, reconciling commissions, and approving customer credits in line with policy

 

Working Conditions

• Office environment
• Occasional travel as required

What You’ll Bring to Spectrum

 

Required Qualifications

 

Education

• High School diploma or equivalent

Experience

• 2 + years of inside sales experience with commercial experience preferred

Skills

• Ability to recruit, develop, maintain and optimize a team of sales professionals
• Knowledge of voice, data and television products and services
• Ability to supervise and motivate others
• Effective written and verbal communication skills with team members and customers
• Proficient with multitasking, organization and prioritization
• Ability to work independently and collaboratively
• Ability to use a personal computer and software applications such as Microsoft Office
   

Preferred Qualifications

 

Education

• 2+ years of post high school education

Experience

• 1 + years of supervisory or leadership experience, preferably in inside sales

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9M2075 2026-80768 9M2075 2026

Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.


A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.


Get To Know Us: Spectrum is a suite of advanced communications services offered by Charter Communications, Inc. (NASDAQ: CHTR), the leading internet and video provider in the nation and the fastest growing mobile company in our footprint, with services available to more than 70 million homes and businesses across 45 states. Supported by our 100% U.S.-based employees,* we are America's Internet Company®.

*At close of the Cox acquisition, Spectrum announced that over the next 18 months, it will fully return legacy Cox's customer service function to the U.S.

Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.