This position reports to our 600 NW 79th Ave, Miami, FL 33126 location. If selected, you must be able to report to this work location.

Pay Transparency:

Along with paid training, our Customer Support Chat Specialists earn $20.16 per hour and up to $1000/month in additional commission if all sales goals are met. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

How You'll Make an Impact:

As a Customer Support Chat Specialist, you will assist customers through digital channels, including online chat and social media, addressing questions and concerns in sales, service, retention, billing, credit and collections, and tech support. You'll be on the frontline providing solutions virtually to customers to enhance their service experience, drive satisfaction, and foster loyalty.

What Your Day-to-Day Will Look Like:

Handle customer interactions via digital channels, including online chat and social media, in a fast paced environment.

Accurately resolve issues related to service, billing, payments, and collections.

Explain bills and product features clearly.

Troubleshoot basic problems and seek higher support if needed.

Build customer confidence and loyalty by resolving issues.

Support various customer inquiries, including technical issues.

Work a flexible 40 hour per week schedule, which may include nights, weekends, and overtime.

What we are looking for:

Unwavering Customer Focus

Strong Work Ethic

Adaptability

Problem-Solving Skills

Attention to Details

Joining our team comes with amazing perks and benefits:

Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and

fiber where available) and AT&T home phone

Tuition reimbursement program

Paid Time off and holidays - Employees receive 1 week of paid time off (PTO) after 6 months and 2

weeks after the first year. There are at least 6 company-designated holidays, and additional PTO is

provided based on the bargaining group to which you are hired.

Paid Parental Leave

Medical/Dental/Vision coverage

401(k) plan

Additional sick leave beyond what state and local law require may be available but is unprotected

Adoption Reimbursement

Disability Benefits (short term and long term)

Life and Accidental Death Insurance

Supplemental benefit programs: critical illness/accident hospital indemnity/group legal

Employee Assistance Programs (EAP)

Extensive employee wellness programs

If you are considering jobs like Chat Representative, Wireless Sales, Call Center Representative, Customer Service Representative, Inbound Sales Representative, or Call Center Agent, this career move would be a great fit!

Career possibilities are limitless with AT&T. You will have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions. If you're ready to take the lead as the voice of AT&T, we'd love to hear from you!

Your future is calling.

Apply today!

Weekly Hours:

40

Time Type:

Regular

Location:

Miami, Florida

AT&T and its subsidiaries are committed to equal employment opportunity. All hiring, promotion, and other employment decisions remain merit-based and free from discrimination on the basis of race, color, religion, religious creed, national origin, ancestry, age, sex, sexual orientation, gender, gender identity, gender expression, physical disability, mental disability, pregnancy, medical condition, genetic information, marital status, citizenship status, military status, veteran status, or any other characteristic protected by federal, state, or local laws. In addition, AT&T will provide reasonable accommodations to qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made. Click here (https://urldefense.com/v3/\_\_https:/www.eeoc.gov/poster\_\_;!!BhdT!gVgkRvpoFXvxCPguQlKOpna1E9V2xmnpQvxcjhTWaBpnwCl09S3N6PYnLgM6kQjmJXAYFLihSQ4W3Sw2boE9zgEA$) to learn more or request an application accommodation here (https://urldefense.com/v3/\_\_https:/www.att.jobs/accommodation/\_\_;!!BhdT!gVgkRvpoFXvxCPguQlKOpna1E9V2xmnpQvxcjhTWaBpnwCl09S3N6PYnLgM6kQjmJXAYFLihSQ4W3Sw2bszyLYN3$) .

AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, state and local laws

We expect employees to be honest, trustworthy, and operate with integrity. Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status