About the Role
Location: Remote - Michigan residents
Are you fluent in French and have a good ear for understanding Québécois French?
If you're looking for a work-from-home position where you can use your language and computer skills, this could be a great opportunity for you!
What to Expect
As a remote, French Bilingual Product Quality Assurance Agent at Morley, you'll be in contact with our dealership partners, documenting information while providing excellent customer service in French and English. You'll help our client maintain strong relationships by helping them resolve issues in a timely manner.
No automotive experience required!
Why Apply
Work from home while having regular connection with your teammates
No weekends
Paid training
Equipment provided
Benefits available
Professional development and growth opportunities
What You'll Do
Receive calls from French-speaking dealers
Gather and document information in English
Effectively and efficiently deliver resolutions in French using defined processes and applications
Meet quality and productivity targets by:
Having a good understanding of project operations and workflow processes
Delivering services that meet those goals
Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude
Questions Before You Apply?
Live chat with a Morley Talent Acquisition (TA) Specialist: careers.morleycompanies.com
Chat hours:
M-F 8 a.m. - 5 p.m. Eastern / 7 a.m. - 4 p.m. Central / 6 a.m. - 3 p.m. Mountain / 5 a.m. - 2 p.m. Pacific time
Closed on some holidays. TA will respond to after-hours questions the next business day.
Skills for Success
Required Skills
Strong computer navigation and typing skills
Extensive customer service skills (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers)
A positive, self-starter attitude with a solid work ethic and meticulous attention to detail
Excellent interpersonal and listening skills
Eligibility Requirements
Must have the ability to pass a pre-employment background check and drug screen
Fluent in speaking, reading and writing French and understanding the Québécois French dialect (you'll take a French fluency test)
High school diploma or equivalent
Proven success in a relevant / related position for one or more year
Call center experience
One or more years of customer service experience
Able to work shifts within the center's hours of operation:
Monday - Friday (no weekends!)
9 a.m. - 7 p.m. Eastern / 8 a.m. - 6 p.m. Central / 7 a.m. - 5 p.m. Mountain / 6 a.m. - 4 p.m. Pacific time
Must be able to stick to the schedule reliably, as some queues are time sensitive
Nice to Have
Remote Work Requirements
Michigan resident
Secluded and distraction-free work environment
Required internet setup:
High-speed internet delivered through a wired provider (cable or fiber)
Computer must be physically connected to your modem / router using an Ethernet cable
Wireless, 5G and satellite connections are not supported
The Remote Experience
Wondering what it's like to work for Morley from home? Check out this video (https://mrly.info/h4b) to get a glimpse of a remote associate's typical day and how their home office setup helps them stay focused.
(direct link to video: https://mrly.info/h4b )
Why Join Our Morley Family
At Morley, your paycheck is just the start - add in health coverage, wellness resources and financial benefits, and you get a total compensation package designed to support you in work and in life.
Health & Wellness Benefits
Medical and prescription coverage
Dental and vision insurance
Paid time off
Associate wellness program with rewards for annual checkups
Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)
Financial Benefits
401(k) with match
Flexible spending account (FSA)
Life insurance
Company-paid short- and long-term disability insurance
Benefits to Make Your Life Easier
24/7 online access to doctors through Teladoc
24/7 nurse help desk
Patient advocacy with free 24/7 support for benefit questions and claims
Guidance for family, financial and estate planning (including wills)
About Morley
Our mission is to deliver extraordinary experiences.
We do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible) - for our associates and for the world-leading companies that partner with us.
We are an Equal Opportunity Employer and promote a caring and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.
As part of this commitment, we provide reasonable accommodations for those with disabilities. If you need reasonable accommodation to participate in the application or interview process, please contact talentacquisition@morleynet.com .
Thank you for your interest in Morley.
Notices
Morley utilizes E-Verify during onboarding for all hires. Click here to learn more about E-Verify: https://mrly.info/bau and your right to work: https://mrly.info/7wo
Click here to view Morley's CCPA Notice for applicants in California: https://mrly.info/ccpa
Click here to view Morley's privacy policy: https://mrly.info/jjc