CG
Canteen
Schedule: Monday- Friday 6:00 am-2:30pm, occasional weekends based on business needs
** Perks: Yearly Bonus Opportunity & Company Car provided
Salary: $65,000 - $73,000 / year
Other Forms of Compensation: Yearly Bonus Opportunity & Company Car provided
Growth. Opportunity. Excellence.
Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen's solutions include markets, office coffee and snacks, unattended retail, and culinary.
Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our growth. Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we'll supply the opportunity and innovation. Together, we'll continue to transform our industry.
Come grow with us. We are Canteen.
Job Summary:
We are seeking a hands-on and experienced Service Support Manager to lead a team of technicians. This role is responsible for ensuring all equipment is maintained, serviced, and operating at peak performance while delivering exceptional customer experience.
Key Responsibilities:
Team Leadership & Field Operations
Lead, coach, and develop a team of service technicians supporting coffee brewers, espresso machines, vending machines, and micro market equipment
Manage technician schedules, routes, and workload to ensure timely service and maximum efficiency
Provide hands-on support in the field, including service calls, installations, and troubleshooting
Service Execution & Customer Experience
Oversee all service calls, ensuring rapid response and high-quality resolution for customers
Troubleshoot and resolve escalated issues related to coffee equipment, vending machines, and self-service markets
Ensure all service tickets, maintenance logs, and work orders are completed accurately and on time
Equipment & Inventory Management
Oversee maintenance, repair, and lifecycle management of coffee, vending, and micro market equipment
Ensure all equipment is operational, properly calibrated, and compliant with company standards
Manage parts inventory, including ordering, tracking, and ensuring availability for scheduled and emergency repairs
Workflow & Operational Efficiency
Maintain an organized and fully operational shop and service environment
Ensure all jobs are prepped with necessary parts and tools prior to dispatch
Verify installation teams complete required checklists and are fully prepared before leaving the facility
Preventative Maintenance & Quality Control
Ensure preventative maintenance programs are executed consistently across all equipment types
Monitor performance trends to reduce service disruptions and extend equipment lifespan
Enforce quality, safety, and sanitation standards across all service activities
Communication & Continuous Improvement
Collaborate with operations, warehouse, route drivers, and customer service teams to resolve issues and improve performance
Provide regular reporting on service metrics, equipment trends, and team performance
Identify opportunities to improve processes, reduce costs, and enhance service delivery
Qualifications:
5+ years of experience in field service, equipment maintenance, or operations management (coffee, vending, or foodservice equipment preferred)
Strong technical knowledge of coffee brewing systems, espresso machines, vending equipment, or similar systems
Proven leadership experience managing technicians or field service teams
Strong troubleshooting and problem-solving skills in a fast-paced environment
Highly organized with the ability to manage multiple priorities and deadlines
Proficiency in Microsoft Office (Excel, Word, Outlook)
Apply to Canteen today!
Canteen is a member of Compass Group USA
Click here to Learn More about the Compass Story (http://www.compass-usa.com/our-story/)
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.
Applications are accepted on an ongoing basis.
Canteen maintains a drug-free workplace.
Associates at Canteen are offered many fantastic benefits.
Medical
Dental
Vision
Life Insurance/ AD
Disability Insurance
Retirement Plan
Paid Time Off
Holiday Time Off (varies by site/state)
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)
Paid Parental Leave
Personal Leave
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here (https://www.compass-usa.com/wp-content/uploads/2023/08/2023\_WageTransparency\_Canteen.pdf) or copy/paste the link below for paid time off benefits information.
https://www.compass-usa.com/wp-content/uploads/2023/08/2023\_WageTransparency\_Canteen.pdf
Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/
Req ID: 1584538
Canteen
Leticia Pinon