About Wi-Fiber

Wi-Fiber provides residential and business internet and network connectivity services, including fixed wireless and fiber-based solutions. Our Field Operations team installs, maintains, and troubleshoots broadband equipment at customer premises and network infrastructure sites. We focus on safe work practices, reliable connectivity, clear communication, and accurate field documentation.

Network Infrastructure Technician - Phoenix, AZ

As a Network Infrastructure Technician based in Phoenix, Arizona, you will perform hands-on network and telecommunications field work installing, maintaining, repairing, and troubleshooting fixed wireless, Wi-Fi, fiber-optic, broadband, and related network infrastructure at customer premises and tower/network sites throughout the assigned Arizona service area. You will work with antennas, structured cabling, routers, switches, radios, UPS units, RF and IP networking, remote-management tools, and field test data while documenting completed work and communicating service conditions with customers and internal teams.

What You Will Do:

• Travel to customer and network infrastructure sites in Phoenix and assigned Arizona service areas to install, repair, and troubleshoot fixed wireless, Wi-Fi, fiber-optic, broadband, and related network equipment.
• Mount and align antennas; run, terminate, label, and secure structured cabling; and verify signal quality and service performance.
• Configure or assist engineers with routers, switches, radios, UPS units, computers, and remote-management tools.
• Diagnose RF, structured-cabling, power, and IP network issues; restore service or escalate complex network conditions.
• Install and maintain network equipment on rooftops, poles, towers, cabinets, and other elevated structures; operate ladders, hand and power tools, aerial bucket trucks, lifts, and digger/boom equipment when trained and authorized.
• Complete accurate work orders, photographs, equipment locations, radio frequencies, test results, and customer concerns.
• Communicate network outages, service disruptions, recurring complaints, safety hazards, and scheduling changes promptly.
• Participate in assigned after-hours and weekend on-call rotations and follow OSHA requirements, fall-protection practices, traffic rules, and company safety procedures.

What You Will Bring:

• High school diploma or equivalent, or comparable practical experience.
• Valid driver license and acceptable driving record; ability to obtain any required commercial driver license within six months of hire.
• Ability to complete tower-climbing, fall-protection, aerial-lift, equipment-operation, and company safety training.
• Basic knowledge of computers, mobile applications, routers, switches, structured cabling, IP networking, Wi-Fi, and RF concepts; intermediate knowledge is preferred.
• Safe use of hand and power tools, with strong network troubleshooting, documentation, customer-service, and critical-thinking skills.
• Ability to work independently and collaboratively, communicate professionally, and adapt to changing schedules and field conditions.
• One year of WISP, telecommunications, broadband, fiber, cable, satellite, structured-cabling, or related field experience is preferred.
• Ability to travel to customer, tower, and network sites and participate in assigned on-call rotations.

What You Will Experience:

Work is generally performed at customer and network sites, company facilities, rooftops, poles, towers, cabinets, crawl spaces, and outdoor worksites. With or without reasonable accommodation, while performing the duties of this job, the employee is regularly required to:

• Work in outdoor and active environments with potential exposure to heat, cold, wind, rain, snow, dust, noise, traffic, and changing weather.
• Stand, walk, bend, kneel, reach, climb, and use hands to handle tools, materials, or equipment; regularly climb ladders, wood and steel poles, and towers; work on rooftops and in crawl spaces; and use fall-protection systems and aerial lifts.
• Frequently lift, carry, push, or move objects up to 50 pounds and occasionally lift or move objects up to 70 pounds.
• Regularly drive and travel between customer, warehouse, office, tower, and network locations; sitting or standing may occur for extended periods; and safely operate equipment, read instructions and safety information, and communicate effectively.

Wi-Fiber is an equal opportunity employer. Employment decisions are based on qualifications, merit, and business needs. Wi-Fiber prohibits discrimination, harassment, and retaliation based on race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, or any other status protected by applicable federal, Arizona, or local law. Qualified applicants may request reasonable accommodation for the application process or to perform essential job functions.

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