Eversource will not offer immigration-related sponsorship for this position (e.g., H-1B, O-1, J-1, TN, E-3, etc.). Applicants requiring visa sponsorship to start employment with Eversource will not be considered.

This position provides small commercial and residential developments that are strategic customers with a coordinated point of contact for all customer issues related to gas distribution services. This position also contributes to the Company by improving customer satisfaction, retaining and growing profitable distribution and value-added service revenue. This role contributes to the Gas Operations business objectives by increasing the number of new gas customers and providing a more seamless "end to end" sale and service experience for our gas customers.

Essential Functions:

• Proactive Customer Relationship Management - the activities associated with developing strong customer relationships within the assigned customer segment (small commercial and residential developments).
• New Customer Connections- responsible for ensuring timely installation of new or upgraded utility services and for accurately providing related load and revenue estimates for residential and commercial customers.
• Corporate Positioning- develops and implements strategies for achieving corporate objectives with the small account customer base, such as customer education, identifying rate changes or promoting energy efficiency programs.
• Customer Service - enforcement of customer service policies, coordination of installation of new or upgraded utility service, follow-up on reliability or service quality problems, various administrative functions, billing related issues and general customer inquiries.
• Revenue Cycle - collection of contributions in aid to construction, deposit monies and customer information necessary to establish a new or upgraded service for strategic account customers.
• Promotes new technologies to align with Eversource's net zero targets.
• Proactively provides solutions for all new business opportunities that results in profitable, incremental gross margin to achieve targeted financial and growth objectives.
• Perform weekly site visits, attend site walkdowns, constructability reviews and weekly planning and scheduling meetings

Technical Knowledge/Skill/Education/Licenses/Certifications:

Technical Knowledge/Skill:

• Requires excellent communication skills (verbal and written)
• Provide accurate documentation of required activities.
• Strong interpersonal and time management skills
• Management skills (leading, coaching, hiring, holding people accountable, etc.)
• Strong business acumen and technical knowledge of electric and gas distribution systems.
• Ability to use PC, tablet and desktop applications (e.g., Microsoft Word, Excel, Maximo, GIS Maps, and Salesforce).

Education:

• Bachelor's degree in engineering, Business Administration, related discipline or equivalent experience

Experience :

• Minimum of three (3) years of experience in selling/servicing commercial and industrial customers or related industry experience. Residential project development and construction experience, preferred.

Working Conditions:

This position is categorized as safety-sensitive for the purpose of drug testing. Successful applicants shall be subject to a pre-assignment drug test if the individual is currently in a non-safety sensitive position. As an employee in this position the individual shall be subject to random drug testing.

• Must be available to work emergency restoration assignment as required.
• Must be available to travel between MA/CT/NH as necessary.
• Jobs can require visits to customer sites (office environments, electric vaults/rooms/switch yards, outside locations and hard hat areas) which includes driving to project sites.

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Competencies:

Build trusting relationships

Manage and develop people

Foster teamwork and cross-functional collaboration

Lead change

Communicate strategic vision

Create an engaged workforce

Focus on the customer

Take ownership & accountability

Compensation and Benefits:

Eversource offers a competitive total rewards program.Check out our careers site for an overview of our benefits programs. Salary is commensurate with your experience. This position is eligible for a potential incentive.The annual salary range for this position is:

$97,670.00-$108,520.00

Worker Type:

Regular

Number of Openings:

1

Emergency Response:

Responding to emergency situations to meet customers' needs is part of every employee's role. If employed, you will be given an Emergency Restoration assignment. This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location.

EEO Statement :

Eversource Energy is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.

VEVRRA Federal Contractor