Description We are looking for a Customer Service Representative to support daily service coordination and customer communication for a busy team in Orange, California. This Long-term Contract position is ideal for someone who is organized, responsive, and comfortable handling a high volume of service-related requests while keeping records accurate and up to date. The role will serve as a key point of contact for customers, technicians, and internal partners to help ensure appointments, documentation, and follow-up activities move forward smoothly.

Responsibilities:

• Arrange service appointments for inspections, repairs, maintenance visits, and installations while aligning availability with customer needs and technician schedules.

• Communicate with customers by phone and email to confirm requests, provide appointment updates, share estimated arrival times, and address scheduling adjustments.

• Prepare, revise, and maintain work orders, service records, and related customer information with a high level of accuracy.

• Assist with dispatch coordination by tracking technician assignments throughout the day and helping respond to schedule changes as they arise.

• Enter service details, customer data, and status updates into company systems and databases in a timely manner.

• Process and organize service-related paperwork, including contracts, reports, invoices, and supporting documentation.

• Work closely with service managers, field technicians, and customers to help keep jobs on schedule and ensure timely completion.

• Monitor outstanding service requests, follow up on unresolved items, and help close gaps in customer support needs.

• Provide general administrative support such as filing, reporting, and business correspondence while maintaining well-organized records. Requirements - At least 2 years of experience in customer service, service coordination, dispatch support, or a related administrative role.

• Background in call center customer service with experience handling inbound calls and outbound follow-up communication.

• Ability to manage order entry, service scheduling, and documentation with strong attention to detail.

• Comfortable working with multiple systems and maintaining accurate data across customer and service records.

• Strong verbal and written communication skills with the ability to interact professionally with customers and internal teams.

• Proven ability to prioritize tasks, stay organized, and manage changing schedules in a fast-paced environment.

• Proficiency with standard office software and general administrative processes related to service operations. TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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