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At Kelly® Science, Engineering, Technology & Telecom (SETT), we're passionate about helping you find a job that works for you. We're hiring a Customer Service Representative I for a long-term 3 rd shift opportunity in Norton Shores, Michigan .
Customer Support Representative I - 3rd Shift
3 rd Shift: Mon to Fri, 12:00am to 8:30am
Onsite: Norton Shores, Michigan
Hourly Pay: $18.00/hr W2
Enhanced Benefits (medical, dental, vision) + paid holidays & vacation
The Frontline Customer Service Team manages the customer experience. Tasks include customer service, quoting, order entry, logistics, and sales order prioritization. Daily and weekly reporting is required to monitor the health of the business.
Responsibilities:
Working within a group inbox to provide timely responses to customer orders, RFQ's and all other inquiries.
Professional communication with customers, both internal and external, via phone and email.
Prioritizing customer response by level of urgency.
Checking inventory daily for incoming repair parts and owed cores from customers.
Checking Open Order, E-stock, RMA, Core and Add Bill reports daily to ensure parts are processing properly through every step.
Researching and requesting additional information as necessary from customer, SAP (order entry/MRP system) or digital/physical files.
Customer Core Management: Enter repair management orders, track, monitor, and send repair status updates, issue repair quotes, and facilitate the return of customer's part to the customer or provide an exchange unit.
Front to back order entry, processing and final delivery to end customer.
Coordinating with Lead, Supervisor, Manager and Client on daily escalations, as required.
Coordinate with Vendor Representatives and Inventory Planners for part repairs and purchases.
Requirements:
Must be able to work 3 rd shift onsite, Mon - Fri from 12:00am to 8:30am.
Excellent verbal and written communication skills.
Computer literacy required in Microsoft Office Suite, experience in CRM and SAP is a plus.
Strong Microsoft Excel background required.
Strong customer service background required in an industry that moves parts.
Must have strong attention to detail and exhibit excellent organizational skills.
Ability to work under deadlines in a fast-paced work environment.
Logistics or Inventory Management experience preferred.
Completed High school diploma or GED is required.
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Please note: The following benefits reflect Kelly's general offerings. Eligibility may vary by assignment, location, and job type. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here (https://www.mykelly.com/help-support-working-with-kelly-us/#Benefits) for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
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About Kelly
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Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.