RESPONSIBILITIES

Provides support services to facilitate the repair, maintenance, calibration, and certification of laboratory instrumentation. Responsible for administering repair, PM, and calibration work order requests, customer inquiries, and associated Computerized Maintenance Management (CMMS) Record. Ensures customer satisfaction with all work order requirements, following up on all requests, efficiently meeting and advancing the business needs, and working closely with all members of the wider team to provide a proactive and focused approach.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Liaises with staff regarding services required for installation, maintenance, moves, and relocations. Supports the proposed items of instrumentation.

Acts as the first point of contact for all third-party contractors, ensuring that they have a valid EHS and GMP induction, a thorough risk assessment, and an official method statement and permit, prior to the commencement of work.

Using the Computerized Maintenance Management System (CMMS), administers the closure manage work orders in compliance with procedures and practices. Keeps end users apprised of work order status and acts as a lead for the timely escalation of service request(s). Ensures CMMS records are updated accurately and reflects the current status of the equipment.

Performs daily equipment preparation and setup. Prepares quality control standards and performs checks on instruments, ensuring that equipment available for staff scientist.

Replenishes solvents used in conjunction with laboratory equipment, as needed.

Ensures purchase order(s) are in place in conjunction with prior commencement of non-contract work.

Assists in audit preparation; retrieves documentation for inspection purposes.

Prepares the mobile-phase solutions that are used in conjunction with experiments conducted on laboratory equipment.

Performs other duties as assigned.

SUPERVISORY RESPONSIBILITIES

No formal supervisory responsibilities in this position. May provide informal assistance such as technical guidance and/or training to coworkers. May coordinate work and assign tasks.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and EXPERIENCE

High School Diploma or general education degree (GED) required and a minimum of four years of related experience or equivalent work experience; pharmaceutical and/or GMP experience. Previous customer service or administration experience preferred.

CERTIFICATES and/or LICENSES

None

COMMUNICATION SKILLS

Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. Ability to effectively present information to an internal department and/or large groups of employees.

FINANCIAL KNOWLEDGE

Requires basic knowledge of financial terms and principles. Ability to calculate simple figures such as percentages.

REASONING ABILITY

Ability to understand and carry out general instructions in standard situations. Ability to solve problems in standard situations. Requires basic analytical skills.

OTHER SKILLS and ABILITIES

Experience with Desktop publishing, Microsoft Office Suite, and Online Help.

Knowledge of GxP and understanding of a lab instrument services environment.

Experience working with databases and/or systems.

SCOPE OF RESPONSIBILITY

Decisions made with general understanding of procedures and company policies to achieve set results and deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor.

CBRE carefully considers multiple factors to determine compensation, including a candidate's education, training, and experience. The minimum salary for the Lab Instrumentation Services Coordinator position is $40 per hour and the maximum salary is $45 per hour. The compensation that is offered to a successful candidate will depend on the candidate's skills, qualifications, and experience. This role will provide the following benefits: 401(K), Dental insurance, Health insurance, Life insurance, and Vision insurance.

Equal Employment Opportunity: CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company's success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).

CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)