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Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities.
At Lumen, you'll work on infrastructure customers rely on today and build for what's next, where performance, security, and resilience matter.
This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you're ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today.
The Role
As a Field Technician II, you will play a critical role in maintaining and restoring network services across assigned territories. This is a field-based position supporting telecommunications infrastructure, network reliability, and customer service continuity. Technicians begin their workday from home in a company-provided vehicle and travel to multiple network sites throughout their territory. This role offers the opportunity to build technical expertise while creating pathways for future growth.
The Main Responsibilities
Respond to network outages and service restoration activities to maintain service availability.
Troubleshoot, repair, and maintain telecommunications and network infrastructure equipment.
Perform OTDR and other network testing activities to identify and resolve service issues.
Conduct preventive maintenance on network facilities and supporting infrastructure.
Provide smart hands support at remote network sites.
Maintain site equipment, including HVAC systems, generators, and related infrastructure.
Accurately document work activities and utilize Microsoft Office tools, including Outlook and Teams, for communication and administrative tasks.
Support overall network reliability, uptime, and customer service continuity across assigned territories.
What We Look For in a Candidate
Minimum
High school diploma or equivalent.
Minimum of 2 years of relevant telecommunications, network infrastructure, or field technical experience.
Experience troubleshooting and repairing network equipment.
Knowledge of fiber optic networks.
Experience performing OTDR testing and network diagnostics.
Ability to work independently across multiple field locations.
Must be comfortable working outdoors in all seasons and weather conditions, including exposure to heat, cold, rain, wind, and other environmental elements while performing field-based responsibilities.
Valid driver's license with the ability to operate a company vehicle and travel throughout assigned territories.
Ability to participate in an on-call rotation and respond to after-hours service issues.
Preferred
Experience supporting telecommunications network operations and service restoration activities.
Experience performing preventive maintenance on network facilities.
Familiarity with HVAC systems, generators, or supporting site infrastructure.
Strong administrative and computer skills, including Microsoft Outlook, Teams, and other Microsoft Office applications.
Experience providing smart hands support in a telecommunications or network environment.
Demonstrated ability to prioritize work in a fast-paced field service environment.
Compensation
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
Location Based Pay Ranges
$49,674 - $66,300 in these states: WY
Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.
Learn more about Lumen's:
Benefits (https://jobs.lumen.com/global/en/benefits-statement)
Bonus Structure
#LI-Onsite
Requisition #: 343298
Life at Lumen
Life at Lumen is human and connected, even in a fast moving, AI‑focused organization. We set clear expectations and trust people to meet them. With real support and shared accountability, teams collaborate better, move faster, and deliver meaningful outcomes.
Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.
To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen
Background Screening
If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (https://jobs.lumen.com/global/en/faq) . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Equal Employment Opportunities
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
Privacy Notice
Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Our Applicant Privacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request access to or deletion of their personal data.
To review Lumen's Global Employment Applicant and Talent Community Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice
Disclaimer
The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.
In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.