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Job Title: Carrier Customer Service Representative (Albany, OR)
Location: Albany, Oregon (Onsite Only)
Onsite Pay Rate: $17.84 per hour
Schedule: Monday-Friday, shifts between 6:00am-6:00pm PST
Employment Type: Temp-to-Perm (based on attendance and performance)
Hiring Bonus: $500*
Paid in two installments-$250 at 90 days and $250 at 6 months (must be employed at time of payout)
No weekend or closing shifts required. All candidates must be fully available during hours of operation.
Training Schedule: Monday-Friday, 8:00am-5:00pm PT/11:00am-8:00pm ET
All interviews are conducted on camera.
Position Overview
As a Carrier Customer Service Representative, you will interact with customers to resolve inquiries and issues, following standard scripts and screens. You'll have the opportunity to develop your customer service skills, gain product knowledge, and provide support to internal teams such as Claims for Service Recruitment. This role is designed for those eager to learn and grow in a dynamic office environment.
Key Responsibilities
Assess customer needs and address questions via call or computer system
Resolve routine customer issues and escalate complex requests as needed
Research contract issues to support related departments
Suggest alternative products or services as appropriate
Perform customer registrations and system navigation duties
Maintain consistent performance and meet deadlines
Required Skills & Qualifications
High School Diploma or GED
2+ years' experience in an office and/or customer service environment
Strong verbal and written communication skills
Excellent active listening abilities
Experience with computer equipment and ability to quickly learn new systems
Effective problem-solving skills
Competencies
Collects and reviews information before making decisions
Works respectfully with others, regardless of differences
Supports team goals and demonstrates a collaborative attitude
Meets requirements and deadlines consistently
Eager to learn and proactively seeks new information
To Apply:
Submit your resume for immediate consideration.
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Please note: The following benefits reflect Kelly's general offerings. Eligibility may vary by assignment, location, and job type. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here (https://www.mykelly.com/help-support-working-with-kelly-us/#Benefits) for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
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About Kelly
Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.
Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice (https://www.kellyservices.com/hubfs/myKelly/Resources/Employment\_Policies/Recruitment-Artificial-Intelligence-Notice.pdf?hsLang=en) .
Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.