This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Ready to advance client relationships while driving business growth? As a Mid Market Account Manager at Spectrum, you will focus on upselling, renewing and retaining voice, data and video services for existing customers in the Mid-market and Enterprise segments. Your consultative approach and dedication to client partnerships will help boost revenue and reinforce Spectrum’s reputation for trusted solutions. 

How You Will Make an Impact 

• Upsell voice, data, cloud and video services to existing customers and secure contract renewals within assigned segments 
• Win back former customers by presenting compelling solutions and incentives 
• Achieve monthly revenue quotas through strategic account management and targeted sales activities 
• Initiate contact with prospective clients through telephone outreach, cold call visits, networking and participation in industry events 
• Develop customer-centric proposals that articulate Spectrum’s value proposition 
• Collaborate with Account Executive and Account Consultant teams for seamless handoff and ongoing client management 
• Maintain comprehensive sales databases to track activity and customer information 
• Work closely with Sales Support and Marketing teams to drive successful account outcomes 
• Participate in sales meetings and training sessions to deepen your knowledge and expertise 

 

Working Conditions 

• Office-based role with occasional travel to customer locations 

What You Will Bring to Spectrum 

 

Required Qualifications 

 

Education 

• High school diploma or general education degree required (GED) 

Experience 

• Working knowledge of computers, computer networking, Internet solutions and fiber-connected networks 

 
Preferred Qualifications 

 

Education 

• Bachelor’s degree in a business-related field   

Experience 

• Account management or sales experience in the telecommunications B2B industry 

Skills 

• Practical experience using CRM systems such as SalesForce 
• Proficiency with Microsoft Excel, Word, PowerPoint and Outlook 

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A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.


Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
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