Marlborough, MA - USA
Full time
JR15946
We are Energy Systems, the leader in industrial power solution sales, service, and rentals.
With an ongoing tradition of providing excellent products and outstanding service for our customers, Energy Systems is one of the longest existing Generac Industrial Distributors in the United States. We are a full-service distributor of Generac equipment and solutions providing sales, service and rentals.
The Service Coordinator II position will be responsible for creating jobs, answering incoming service calls, tracking jobs and completions, invoicing, contract setup, and managing overall administrative workflow for the Service Department.
These functions require electronic management of service jobs using company business systems. In addition, this position requires supporting other personnel as needed. This position will report to one of the service operations managers.
Essential Duties and Responsibilities:
Creating jobs, answering incoming phone calls, and assisting with the scheduling of technicians
Scheduling preventative maintenance and repairs with customers
Use specific customer portals as needed to manage all open work orders
Tracking open jobs and seeing them through to completion
Invoicing completed jobs accordingly
Process new contracts and renewals in electronic management system
Meeting with the service operations team regularly
Support of other Service departmental roles on an as-needed basis
Serve on a rotating on-call team to respond to emergency calls, typically every four to five weeks
Provide guidance as needed for Service Coordinator I role
Minimum Qualifications:
Education
Work Experience
Two to four years of administrative experience in a service-related business
Two to four years of scheduling field technicians and/or customer service
Knowledge / Skills / Abilities
Computer literacy is required, including a working knowledge of Microsoft Office applications (i.e., Outlook, Word, Excel)
General knowledge of service parts and the service industry, including but not limited to basic mechanical and technical aptitude.
Incorporate time management skills by prioritizing work assignments.
Proven interpersonal skills with both internal and external customers, including being a team player to create synergy within the office and company.
Must be able to handle high-pressure situations.
Must have basic math skills for computing percentages, multipliers, sales tax, and totals on parts orders.
Compensation: Energy Systems is committed to fair and equitable compensation practices. This compensation range for this role will between $27.00-$37.70 an hour. Final compensation for this role will be determined by various factors such as a candidate's relevant work experience, skills, certifications, and geographic location. This role is eligible for variable compensation including short term and long-term incentives.
Benefits : This position includes a comprehensive benefit package that includes medical, dental and vision plans; life, long-term disability, flexible spending, and health savings accounts, accrued paid time off, 8 paid Holidays, opportunity for overtime and 401(k) retirement benefits.
"We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law."
We believe power is a promise - a shared commitment to be there for others when it matters most.
For more than 65 years, we've turned big ideas into solutions that help protect homes, strengthen businesses and build a more resilient, efficient, sustainable energy future.
Ready to Power a Smarter World with us?
As one of the leaders and largest suppliers of power generation equipment and technology, the work we do touches millions of lives. Employees at Generac are encouraged to be innovative and are valued as an integral part of our global team. Our challenging goals develop knowledgeable employees dedicated to helping continue Generac's success. Generac provides individuals the opportunity to work in a fast-paced agile work environment where their work makes a difference in people's lives and their own.