US-Nationwide-FIELD
Full time
20185994
What Customer Service contributes to Cardinal Health
Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution.
Customer Service Operations is responsible for providing outsourced services to customers relating to medical billing, medical reimbursement, and/or other services by acting as a liaison in problem-solving, research and problem/dispute resolution.
Job Summary
This Specialist role for the Wound Care Rare Disease Program is part of the at-Home Solutions business in the newly acquired Strive Medical Customer Experience team. We are growing the Wound Care business with this highly specialized customer service role to support patients with Epidermolysis Bullosa and Hidradenitis Suppurativa.
The Wound Care Customer Success Team works on all new wound care orders while providing a white glove touch, working with customers from the start of their order through the end. Specialists will verify insurance, handle inbound & outbound calls to customers, collect medical documentation from doctor's offices, review documentation with the customer's insurance medical policy, submit or route for prior authorization and perform final biller tasks to release orders - all while maintaining customer contact throughout the process. This individual contributor position is a remote-based role.
Responsibilities
Work with patients & referrals to provide an outstanding order experience for patients
Case management coordination efforts across patients and providers to evaluate patient eligibility, medical billing and reimbursement, and other services to provide Durable Medical Equipment (DME).
Answer questions and provide guidance on the order process, and be responsible for order to shipment
Provide excellent customer service experience to first time patients in order to ensure their confidence in our process and make a great first impression
Contact healthcare representatives and patients regarding order status or required documentation
Perform all insurance verification tasks for customer orders
Perform all necessary documentation & prescription requirements based on insurance guidelines
Ensure clinical notes and addendum documentation is valid
Follow up with calls to provider offices for requesting clinical documentation (including addendums, etc.) or re-fax to appropriate healthcare representative
Determine if prior authorization is required and if so, submit or route appropriately and follow up based on insurance guidelines
Qualifications
2-4 years of experience, preferred
Bachelor's degree in related field, or equivalent work experience, preferred
Brightree or other DME system knowledge preferred
Outstanding customer service skills
Ability to manage multiple stakeholders is vital
Excellent verbal and written communication skills
High attention to detail, accuracy, and operational follow-through skills
What is expected of you and others at this level
Applies basic concepts, principles and technical capabilities to perform routine tasks
Works on projects of limited scope and complexity
Follows established procedures to resolve readily identifiable technical problems
Works under direct supervision and receives detailed instructions
Develops competence by performing structured work assignments
REMOTE DETAILS: You will work remotely, full-time. It will require a dedicated, quiet, private, distraction free environment with access to high-speed internet. We will provide you with the computer, technology and equipment needed to successfully perform your job. You will be responsible for providing high-speed internet. Internet requirements include the following:
Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location.
Dial-up, satellite, WIFI, Cellular connections are NOT acceptable.
Download speed of 15Mbps (megabyte per second)
Upload speed of 5Mbps (megabyte per second)
Ping Rate Maximum of 30ms (milliseconds)
Hardwired to the router
Surge protector with Network Line Protection for CAH issued equipment
Anticipated hourly range: $22.30 per hour - $28.80 per hour
Bonus eligible: No
Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
Medical, dental and vision coverage
Paid time off plan
Health savings account (HSA)
401k savings plan
Access to wages before pay day with myFlexPay
Flexible spending accounts (FSAs)
Short- and long-term disability coverage
Work-Life resources
Paid parental leave
Healthy lifestyle programs
Application window anticipated to close: 08/27/2026 *if interested in opportunity, please submit application as soon as possible.
The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity.
Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.
Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.
To read and review this privacy notice click here (https://www.cardinalhealth.com/content/dam/corp/email/documents/corp/cardinal-health-online-application-privacy-policy.pdf)
Headquartered in Dublin, Ohio, Cardinal Health, Inc. (NYSE: CAH) is a distributor of pharmaceuticals, a global manufacturer and distributor of medical and laboratory products, and a provider of performance and data solutions for healthcare facilities.
We are a crucial link between the clinical and operational sides of healthcare, delivering end‑to‑end solutions and data‑driving insights that advance healthcare and improve lives every day. With deep partnerships, diverse perspectives and innovative digital solutions, we build connections across the continuum of care.
With more than 50 years of experience, we seize the opportunity to address healthcare's most complicated challenges - now, and in the future.
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