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Field Supervisor, Telecom Fulfillment
Philadelphia, PA (http://maps.google.com/maps?q=Philadelphia+PA+USA) -Fulfillment
Job Type
Full-time
Description
TAK Broadband is a leading end-to-end U.S. fiber broadband network construction contractor operating in 42 states. It builds more than just networks; it connects communities to new valuable digital opportunities. TAK offers comprehensive service solutions, from construction to drops to fulfillment. TAK's ecosystem of partners allows it to successfully complete every project starting from the first point of conception. This includes engineering teams, distributors, and more than 100 qualified construction crews with extensive experience across all ISP types and markets; over 300 experienced bury drop crews; and more than 700 professional technicians.
We are seeking a Field Supervisor to join our installation/fulfillment team in the Philadelphia, PA area. In this role you will oversee the daily installation/fulfillment operations, ensuring all tasks assigned are completed in a timely manner and meeting organizational quality standards.
Why TAK?
Full Time
Paid Weekly
Compensation: $60K - $70K annually, DOE
Full Benefits Package (Medical, Dental & Vision)
Paid Time Off
401(k) with Company Match!
25K Company Paid Life Insurance
Independent Work & Team Collaboration
Career Development & Advancement Opportunities!
The Role
Oversee the daily installation/fulfillment operations of assigned market
Verify that all technicians are logged in, have their routes, and are ready to begin work - confirm first-call readiness and ensure every tech is in position to start on time
Distribute daily work or redistribute work if technician calls out; cover the route if cannot be reassigned
Participate in the onboarding of new contractor crews
Monitor technician progress throughout the day using workforce management tools
Perform in-person quality checks (QC) on completed work and provide coaching
Respond to client calls or escalations as they come in
Support technicians by phone or directly on-site when they run into troubleshooting issues
Help mentor and develop technicians while on-site or during ride-along
Participate in daily KPI/verification calls with client and internal leadership
Communicate with client leadership, internal workforce teams, and field technicians throughout the day to keep everyone aligned on workload, reroutes, escalations, and needs
Validate any jobs marked "not done" by contacting customers and confirming accuracy so work is not incorrectly reported
Support the warehouse teams with tracking and collecting of all required client equipment from assigned market
Be present for CPE deliveries and help stock and scan equipment as well as assign CPE to technicians and ensure proper tracking and documentation
Ensure all tasks assigned to your market are completed in a timely manner and meet organizational quality standards
Be the market "expert" and "go to" resource spending 80%+ time in the field
Review 10%+ market completed work monthly and provide feedback
Ensure that resources (i.e. company, and client equipment, meters, PDA's, etc.) are secured and maintained in proper working order
Travel to project sites +/- 50% annually with some overnight stays
Ensure contracted crews adhere to safety standards, and all federal, state and local laws
Exceed client and company performance metrics for assigned market
Work in a variety of environments; indoors, outdoors, tight spaces and elevations
Other duties as assigned
Requirements
3+ years of cable, broadband or telecommunications experience required
Prior leadership experience a plus
Ability to travel daily +/- 50% annually, open to a variety of schedules and accessible as the point of escalation
Excellent customer service, time management, problem-solving and troubleshooting skills
Ability to build and maintain positive relationships with internal and external customers
Ability to give feedback; positive and negative when needed
Strong desire to grow and develop team members
Ability to complete work indoors, outdoors, in tight spaces and elevated by bending, reaching, twisting, climbing, and working while standing up to 70% of the time
Ability to safely navigate various terrains, managing equipment and tools
A body weight of no more than 275 pounds to perform ladder work safely. Safety is our #1 Priority. If personal safety is not compromised, an accommodation may be available based on previous ladder experience in a similar role
Must provide a valid government-issued photo ID for verification; a driver's license is required if the role involves driving
Passing of all pre-employment requirements (MVR, Background Check, Drug Screen)
The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
TAK is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by law. We maintain full compliance with the Americans with Disabilities Act and are committed to providing equal access throughout our employment practices. Individuals with disabilities may request reasonable accommodations during the application and hiring process by contacting TAKRecruiter@takbroadband.com.
Salary Description
$60K - $70K annually, DOE