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Salary: $33000/Yearly
Company Summary
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Bilingual Customer Retention Specialist
Estimated On-Target Earnings: $70,000 (hourly base pay + estimated commission). This role offers uncapped commissions, with top earners earning $100k or more in total annual compensation! Actual earnings will vary based on individual sales performance.
Why Join EchoStar El Paso?
Are you highly competitive, driven by financial success, and ready to turn your ambition into a potential six-figure trajectory? At EchoStar, a Fortune 250 leader, we do not just offer a job. We give you the keys to a long-term career destination right here at our El Paso facility on Joe Battle Drive.
At our El Paso hub, our Customer Retention Specialists are our highest-value problem solvers. You will handle 100% inbound calls from existing Dish TV customers. There is no cold calling, but you will deal with back-to-back, high-emotion calls.
This role is on-site at 1285 Joe Battle Dr, El Paso, TX. 79936
Job Duties and Responsibilities
Core Responsibilities
Master the Save: Field 100% inbound calls from upset or frustrated Dish TV subscribers, de-escalating tough situations with patience, active listening, and calm authority.
Diagnose & Reframe: Uncover the real reasons behind the customer's desire to cancel, framing custom solutions that clearly demonstrate "what's in it for them" to stay.
Multi-Product Cross-Selling: Protect the core Dish TV account while actively cross-selling our Wireless and Broadband products to build a higher-value, stickier bundle.
Relentless Persistence: Push past initial pushback. You will not give up just because a customer turns down your first or second offer.
Reset Between Calls: Shake off difficult interactions instantly to maintain peak empathy and focus across back-to-back inbound calls.
Skills, Experience and Requirements
What You Bring
Tenacity and Thick Skin: You do not take "no" as a final answer. You have the grit to present multiple tailored offers even when the customer starts out closed off.
Active Listening & Persuasion: You can read between the lines during a high-stress conversation, pull out the customer's true pain point, and reframe our services to solve it.
Strong Money Motivation: You are driven by the direct link between saving a customer and earning uncapped commission on top of your hourly base.
Reliability & Foundation: You possess a high school diploma or GED equivalent and a willingness to work a full-time schedule with shift availability and handle back-to-back call volumes.
No Experience Necessary: Call center or retention experience is a major asset, but not required . We teach you the exact de-escalation and negotiation frameworks you need during training. Training time is compensated at your regular hourly base pay rate.
Compensation, Perks & Rapid Career Pathing
Guaranteed Base + Uncapped Commission: $15.75/hour base pay plus uncapped commission structures. On-Target Earnings (OTE) are estimated at $70,000+ , with elite retention pros clearing $100,000+ .
Accelerated El Paso Growth Path: We value long-term loyalty and offer an explicit roadmap out of baseline roles. Within your first year, you could promote up two full title tiers based on performance, elevating your guaranteed base hourly rate while keeping the same call types:
Level 1: $15.75/hr base pay
Level 2 : $17.25/hr base pay
Level 3 : $18.25/hr base pay
High performers also unlock clear pathways to specialized corporate roles like Quality Assurance (QA) and Data Analytics.
Comprehensive Benefits Package: Paid training and time off; Medical, Dental, and Vision packages; 401(k) with company match; Employee Stock Purchasing Program (ESPP); and Tuition Reimbursement.
Exclusive Employee Perks: Complimentary DISH TV service at your home, plus deep discounts on Sling TV and Boost Mobile plans.
Benefits:
From versatile health perks to new career opportunities, check out our benefits on our careers website (https://careers.dish.com/life/investing-in-you/) .
Employment is contingent on successful completion of a pre-employment screen, to include a drug test and an acceptable driving record. Compensation listed may reflect a combination of hourly pay rate and location pay differential.
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.
We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process.
EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make echostar.com and jobs.echostar.com accessible to users. Please contact leaves@dish.com if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.
Click the links to access the following statements: EEO Policy Statement (https://www.echostar.com/content/dam/echostar/files/EEO%20Policy%20Statement.pdf) , Pay Transparency (https://www.echostar.com/content/dam/echostar/files/Pay%20Transparency%20Nondescrimination%20Provision.pdf) , EEOC Know Your Rights (English (https://www.echostar.com/content/dam/echostar/files/EEOC%20Know%20Your%20Rights.pdf) /Spanish (https://www.echostar.com/content/dam/echostar/files/EEOC%20Know%20Your%20Rights%20%28Spanish%29.pdf) )
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Benefits
From versatile health perks to new career opportunities, check out our benefits on our careers website (https://careers.dish.com/life/investing-in-you/) .
Employment is contingent on successful completion of a pre-employment screen, to include a drug test and an acceptable driving record. Compensation listed may reflect a combination of hourly pay rate and location pay differential.
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.
We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process.
EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make echostar.com and jobs.echostar.com accessible to users. Please contact leaves@dish.com if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.
Click the links to access the following statements: EEO Policy Statement (https://www.echostar.com/content/dam/echostar/files/EEO%20Policy%20Statement.pdf) , Pay Transparency (https://www.echostar.com/content/dam/echostar/files/Pay%20Transparency%20Nondescrimination%20Provision.pdf) , EEOC Know Your Rights (English (https://www.echostar.com/content/dam/echostar/files/EEOC%20Know%20Your%20Rights.pdf) /Spanish (https://www.echostar.com/content/dam/echostar/files/EEOC%20Know%20Your%20Rights%20%28Spanish%29.pdf) )