Description

We are looking for a Call Center Specialist to join a busy customer support operation in. This Contract to permanent opportunity is ideal for someone who thrives in a fast-moving call center setting and enjoys helping customers while coordinating with internal teams and field staff. The role centers on delivering responsive service, maintaining accurate records, and keeping service activity organized from intake through completion.

Responsibilities:

• Manage a high volume of incoming calls each day from customers and field technicians while providing timely, attentive support.

• Document service needs accurately by creating detailed work orders and entering all relevant information into company systems.

• Review completed jobs and finalize work orders to ensure records are correct, complete, and ready for closure.

• Distribute daily assignments to technicians after schedules are confirmed and adjust workloads when service needs change.

• Update technician queues by removing, rescheduling, or reassigning calls to support efficient service delivery.

• Investigate equipment service history to assist with issue resolution and provide useful background for troubleshooting.

• Coordinate with field technicians to offer remote assistance, clarify job details, and support successful service outcomes.

• Work closely with sales and installation teams to address service concerns and maintain clear communication across departments.

• Process customer refunds through designated payment platforms in accordance with company procedures.

Requirements - Prior experience in a call center, customer service, or other high-volume support environment is preferred.

• Ability to manage multiple tasks at once while staying organized and maintaining accuracy.

• Strong verbal communication skills with the ability to handle difficult conversations professionally and calmly.

• Good problem-solving skills and a consistent follow-through approach to resolving customer issues.

• Comfort using customer service software, basic office tools, and computer-based systems for data entry and tracking.

• High attention to detail when recording information, updating service activity, and closing out work orders.

• Ability to learn new processes quickly and adapt to changing priorities throughout the workday. TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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