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Prince Telecom is seeking a Telecom Supervisor to oversee our team of FTTH installation technicians in the Charlotte, NC area.

Job Type: Full-Time (W2)

Location: Charlotte, NC

Salary Range: $57,500 - $60,000

Connecting you to great benefits

• Company issued vehicle, cell phone, tools, PPE, etc...
• Weekly Paychecks
• Growth Oportunities
• Paid Time Off, Parental Leave, and Holidays
• Insurance (including medical, prescription drug, dental, vision, disability, life insurance)
• 401(k) w/ Company Match
• Stock Purchase Plan
• Education Reimbursement
• Legal Insurance
• Discounts on gym memberships,  pet insurance, and much more!

What you’ll do

• Supervise a team of FTTH in-home and SMB installation technicians
• Coach, counsel, and evaluate performance of field staff.
• Coordinate scheduling, assist dispatch with daily job routing and ensure adequate staffing.
• Identify problem areas in the department and communicate problems and possible solutions to the Project Manager.
• Develop procedures and implement them to better organize the team/department.
• Assign duties, responsibilities, and scope of authority to technicians.
• Assist in recruitment and training efforts.
• Assist in warehousing and logistics support as needed to supplement the warehouse staff
• Establish, implement, and maintain operating standards and procedures for project reporting and documentation.
• Track employee performance, tool assignments, vehicle assignments, uniforms, consumable items, etc. through the creation and use of spreadsheets and other documents
• Perform quality control inspections to correct and coach any issues found
• Interface with customers to resolve complaints and damages resulting from installation work
• Perform various field technician duties as needed, including but not limited to, carrying and climbing a ladder when necessary.
• Perform other duties not listed here, as they arise, and as they are assigned to you

What you’ll need

• Minimum of 1 year fiber optic or cable installation experience.
• At least 18 years of age or older
• Must live within 50 miles of Charlotte, NC.
• High School Diploma or G.E.D.
• Available to work a very flexible schedule.
• Able to work in a fast paced time sensitive environment
• Ability to handle multiple tasks and last-minute changes
• Must have exceptional customer service experiences
• Former supervisory experience a plus.
• Valid driver's license and a good driving record.
   
  Physical abilities & exposures
  Routinely: work at heights, in confined spaces and alone in remote locations, operate vehicle and heavy machinery; squeeze, fine hand motion, bend, stoop, stand, walk, climb stairs, and lift greater than up to 55 pounds without assistance.
  Occasionally: use ladder, keyboard and mouse