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GCI's Construction & Implementation Technician I is a field-based technician position working closely with engineering and project management offices to develop, construct, deliver, and deploy network infrastructure and architecture including outside/inside plant applications. Maintains system wide oversight and network integrity within all plant systems and architecture, network, and business facilities across Alaska and occasionally in the lower 48. Work locations include customer's residential property, business properties, field, and central offices.
*This position may be assigned to any area needed to support Technology Solutions and network repairs including outside plant, construction, business, and network facilities.
ESSENTIAL DUTIES AND RESPONSIBILITIES AT ALL LEVELS:
Construction, design, and implementation of network facilities and delivery architecture to maintain network integrity in accordance with industry standards and best practices.
Implementation and installation, modification, testing, and turn-up procedures of video, voice, and data circuits and equipment, to include terrestrial, satellite, microwave, optical, hybrid fiber coax, and ethernetin accordance with industry standards and best practices.
Support and install equipment racks, cabinets for central, remote, and field offices to include rack support pedestals, cable trays, bracing, optical enclosures, and all relevant cabling infrastructure, etc.
Accurately read, interpret, evaluate, apply, implement, and update information from system maps, equipment readings, test parameters, construction, and design work orders, associated engineering drawings, and follow-up documentation.
Coordinate and oversee contract resources, i.e., installers, technicians, electricians, HVAC contractors.
Collaboration and coordination with Construction and Implementation technicians, engineering and operations staff, companywide leadership, and business and residential customers.
Daily reporting and communication, using both PC and mobile devices for email, text, and video chat. Written and photo site documentation.
Ability to accurately communicate information virtually (i.e., Teams), over the phone, and in-person.
Ability to accurately read, write, and respond to routine business correspondence such as emails, chat messages, policies, procedures, reports.
Understanding of industry standard implementation and installation, modification, testing, and turn-up procedures of video, voice, and data circuits and equipment.
Understanding of construction, design, and implementation of network facilities and delivery architecture.
Understanding of electronics and telephony equipment, field-based construction, and implementation.
Analytical skills and demonstrated ability to accurately read, interpret/evaluate, apply/implement, update information from system maps, equipment readings, test parameters, construction, and design work orders, associated engineering drawings and follow-up documentation.
Ability to follow company and OSHA guidelines for safe work practicesand comply with company driver safety program.
Thorough understanding of safe work practices when working at heights and fall protection requirements. Safety first mentality.
COMPETENCIES:
ACCOUNTABILITY- Takes ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve.
BASIC PRINCIPLES - Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI's Code of Conduct for Employees - the Basic Principles.
COLLABORATION - Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances.
COMMUNICATION- Conveys thoughts and expresses ideas appropriately and professionally.
COMPLIANCE - Follows internal controls; protects confidential information; abides by GCI's Code of Business Conduct & Ethics.
CUSTOMER FOCUS - Demonstrates commitment to service excellence; gives high priority to customer satisfaction.
RELIABILITY - Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings, training, and other work obligations.
RESULTS - Uses a combination of job knowledge, initiative, sound decision making, innovation, adaptability, and problem solving.
SAFETY & SECURITY - Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures.
Proficient computer skills and MS Office knowledge (e.g., Outlook, Teams, Word, Excel) to complete job duties effectively, such as using the company intranet and to accurately retrieve and input information into database or equivalent.
Additional Job Requirements:
This is a first level position within the telecommunications field-based construction & implementation technician discipline that gains technical knowledge from the company's certification and education programs, and by supporting and working with senior technicians. Supports, assists, and collaborates with senior technicians and engineers in the development, construction, and delivery of equipment installations statewide. Receives general instructions on routine work and detailed instructions on new assignments. Work is closely supervised and reviewed for timeliness, accuracy, and following correct procedures.
Essential Duties:
Network & Equipment Adds, Moves, and Changes
Perform basic network design, construction, and implementation for new, existing, routine preventative, and corrective maintenance, testing and repairs, construction management of facilities, optical plant, HFC plant, and related electronic equipment providing video, voice, and data services.
Support installation and removal of service affecting equipment, cabling, and network infrastructure, test, and turn-up across urban and remote Alaska with occasional travel to the lower 48 states.
Implement and install central office equipment, racks and cabinets, rack support pedestals, cable trays, bracing, main distribution frames, fuse and power distribution panels, routers, switches.
Implement and install customer premise equipment racks and cabinets, cabling, routers, switches, phones, and other telecommunications equipment.
Under supervision, install, identify, and terminate various types of cabling and wiring including coax, ethernet, optical, waveguide, data, and power cables.
Perform basic test and turn-up procedures of all equipment installed to industry specifications and best practices; troubleshoot technical issues as needed.
Documentation & Communication
Additional Competencies:
Working knowledge and ability to accurately interpret and apply GR.1275, NEC, NESC, OSHA, FCC, company, municipal, and industry standards rules and regulations.
Basic understanding of network architecture, system print documentation, engineering plans, network drawings.
Basic understanding of electronics, telephony, and HFC equipment, test equipment, and troubleshooting of circuits and equipment.
Knowledgeable of proper installation practices, operation, testing, and troubleshooting of a wide range of telecommunications equipment including but not limited to: routers, hubs, satellite modems, protection switches and amplifiers, VSAT stations, microwave radio systems, switches, M&C Equipment, DLC systems, channel banks, structured cabling systems, DACS systems, fiber-optic cables, enclosures, terminations, multiplexers, high-speed data circuits and equipment, and distributed data networks.
Knowledge of installation methods, test, modify, and repair a wide range of central office, remote office, and field office support equipment, including cabling, power distribution and grounding, framework, air handling controls, and alarm reporting systems.
Basic understanding of AC and DC power systems, grounding in a Central Office environment and an understanding of general safety regulations, desired.
Basic knowledge of fiber-optics, coaxial and network cable, satellite, microwave, telecommunications, and electronic installation procedures.
Minimum Qualifications:
Required: *A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis
High School diploma or equivalent.
Minimum of four (4) years of experience in a telecommunications role or related background, including at least one (1) year of complex related network experience. *
Upon hire may be required to complete and maintain Company or other applicable training and certifications including Pole/Tower Climber, AK DOT Bucket Truck, and AK DOT Approved Flagger certifications.
Additional certifications or successful course completion may be required within a defined period after position acceptance.
For promotion/progression from Associate Technician to Technician I - required to complete the NCTI "Installer" course or approved equivalent.
Preferred:
Associate's degree in electronics or relevant field, telecommunications trade school, or equivalent training.
Prior certification as a tower climber.
Telecommunications experience.
Other relevant telecom industry or job specific certifications.
DRIVING REQUIREMENTS:
PHYSICAL REQUIREMENTS and WORKING CONDITIONS:
Statewide travel may be required to assist other systems personnel, including on a variety of aircraft, both large and small, ATVs, and other vehicles in remote Alaska. Lodging may include tents, outbuildings, or equipment rooms without plumbing.
Work includes working inside and outside in typical cold weather conditions.
Subject to adverse weather and driving conditions.
Work performed below overhead construction and in trenches to 10 feet in depth.
Tasks performed around high-power electrical conductors and gas lines.
Work areas can be cramped, dark, dusty, damp, wet, stuffy, sticky, smelly, hot and/or cold.
May encounter unrestrained animals/pets.
High degree of balance, coordination, and strength needed to safely and routinely ascend, descend, and work atop poles, towers, and ladders with tools and equipment.
Daily moving, traversing, and positioning self on varied uneven or unstable surfaces such as roofs and in trenches, often hampered by weather elements.
Safely move, transport, position, install, remove, and maneuver equipment and supplies of up to 70-pound loads occasionally, up to 50-pounds more regularly, up to 20 pounds frequently.
High degree of dexterity and coordination to operate hand tools and to connect, separate, and twist multiple smaller items on a daily basis.
Visual acuity necessary to identify, inspect, observe, and assess details at near, mid, and far ranges.
Ability to clearly distinguish colors for driving, identifying cables or other electrical components, and safety signage.
Auditory acuity necessary to operate equipment; capable of distinguishing between equipment signals and the human voice often amidst background noises, such as wind, rain, and traffic.
Ability to tolerate temperature and weather extremes found in the Alaskan environment (fumes and odors, dust, low light conditions, rain, sleet, snow, hail, wind, temperature extremes.)
Ability to work shifts as assigned, work in standard office/home office setting, and operate standard office equipment.
Ability to accurately communicate information and ideas to others effectively.
Physical agility and effort sufficient to perform job duties safely and effectively.
Ability to make valid judgments and decisions.
Available to work additional time on weekends, holidays, before or after normal work hours when necessary.
Must work well in a team environment and be able to work with a diverse group of people and customers.
Must be able and willing to work flexible hours including, but not limited to, overtime, on-call, and/or additional time on weekends, holidays, evenings, before or after normal shift hours.
Drug Testing: A pre-employment drug test and/or participation in an ongoing random drug or alcohol testing program may be required to satisfy conditions the conditions of a contract or proposed contract with a business partner or client.
Fitness For Duty: Ability to pass a pre-employment or return to work physical and fitness for duty examination may be required to satisfy conditions of a contract or proposed contract with a business partner or client.
The company and its subsidiaries operate in a 24/7 environment providing critical services to Alaskans and may need to respond to public health and safety matters or other business emergencies. Due to business needs employees may be contacted outside of the core business hours to respond to the immediate emergency. As such, you will be requested to provide emergency after hours contact numbers, to include your home and cell phone numbers if you have those services.
Diversity, Equity, and Inclusion: At GCI, we foster a culture of inclusivity by nurturing an environment where the varied perspectives of our employees, customers, and fellow Alaskans are celebrated. We add value to our community as we grow and empower a diverse workforce that provides equitable opportunity for every Trailblazer.
EEO: GCI is an equal opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, mental or physical disability, veteran status, or any other status or classification protected under applicable state or federal law.
DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
All employees of GCI work in support of the GCI Mission Statement and Declaration of Principles which are located on the GCI Career page and Employee portal.