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Customer Experience Agent / Customer Service Representative
Location: Louisville, KY (On-Site)
Job Type: Contract (7 Months)
Pay Rate: $20.00/hour
Schedule: Full-Time
About the Opportunity
We are seeking a customer-focused Customer Experience Agent to join a high-performing contact center team in Louisville, KY. This position is ideal for individuals with strong customer service skills who enjoy helping customers, solving problems, and working in a fast-paced environment.
This role supports both business clients and consumers by providing account assistance, product information, and program support. Agents will primarily handle inbound calls, while also assisting through chat and email channels and participating in occasional outbound customer outreach.
Key Responsibilities
Answer inbound customer calls and provide exceptional service
Assist customers with account information and program inquiries
Handle approximately 50+ inbound calls daily
Respond to customer inquiries through chat and email channels
Perform outbound calls to previous customers to discuss available services and programs
Accurately document all customer interactions and requests
Complete customer request forms and follow established procedures
Navigate multiple systems to access and provide accurate information
Maintain quality, productivity, and service level standards
Effectively manage multiple customer interactions while maintaining accuracy
Required Qualifications
High School Diploma or GED
Minimum 2 years of customer service experience
Previous call center experience preferred
Strong verbal and written communication skills
Comfortable working with computers and data entry tasks
Ability to multitask and navigate multiple applications simultaneously
Strong attention to detail and problem-solving skills
Preferred Qualifications
Experience in a financial services or banking environment
Experience supporting customers through chat or email
Proficiency with Microsoft Excel
Bilingual skills are a plus
Retail leadership, banking, or customer-facing service experience highly valued
Ideal Backgrounds
We welcome candidates from:
Call centers
Customer support environments
Banking and teller positions
Telecommunications retail stores
Retail management, team lead, or supervisor roles
Administrative customer service positions
Work Environment
Professional on-site contact center environment
Modern cubicle workspace
Large break room and employee amenities
Supportive leadership team and collaborative culture
Engaging workplace activities and themed events
Why Join?
Opportunity for significant overtime during peak season
Performance-based recognition and incentives
Positive team culture and supportive management
Career-building customer service experience
Stable contract assignment with a collaborative team
Job Type & Location
This is a Contract position based out of Louisville, KY.
Pay and Benefits
The pay range for this position is $20.00 - $20.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Louisville,KY.
Application Deadline
This position is anticipated to close on Jul 31, 2026.
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.