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Calling all innovators - find your future at Fiserv.
We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
Job Title
Clover Concierge Specialist (Bilingual Spanish/English)
What does a great Clover Concierge Specialist do at Fiserv?
As a Clover Concierge Specialist, you will play a crucial role in our client support team, acting as a dedicated resource for Clover clients. This position involves providing exceptional service, support, and guidance to enhance the client experience with Clover products and services.
What will you do:
Serve as the primary point of contact for Clover clients, addressing inquiries and resolving issues related to Clover products and services
Address merchant concerns the team directly with a quick resolution, assisting with retention of account
Document client interactions, issues, and resolutions to ensure a high level of service and follow-up
Monitor client feedback and satisfaction levels, seeking opportunities to improve the overall client experience
Stay current with Clover product updates, industry trends, and best practices
Work through administrative tasks, projects, input into procedural processes and outcomes while applying fundamental concepts, practices and procedures of field of specialization to achieve defined outcomes and desires results
Demonstrate ability to determine decision criteria within masses of inputs and document requirements clearly and concisely. Conduct Clover device installation and training, including following-up with merchant at a 30/60 day mark.
Provide feedback to Clover Concierge Advisor in partnership with internal product stakeholders
What you will need to have:
3-5 years of work experience or equivalent combination of education, work experience, or related
Strong verbal and written communication skills; ability to convey complex information clearly
Ability to work collaboratively in a team-oriented environment while taking the initiative
Fluency in Spanish
What would be great to have:
Previous experience in customer service or a client-facing role, preferably in the financial services or technology industry
Understanding of point-of-sale systems and Clover products is a plus
Proven problem-solving skills and a proactive approach to addressing client needs
Ability to work collaboratively in a team-oriented environment while taking the initiative
This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island, Vermont, Virginia, Maine or Washington.
It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.
Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.
Thank you for considering employment with Fiserv. Please:
Apply using your legal name
Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
Our commitment to Equal Opportunity:
Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.
If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com . Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv's Disability Accommodation Policy for additional information.
Note to agencies:
Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.
Warning about fake job posts:
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.