Job Title: Customer Service Representative

Job Description

The ideal candidate is detail-oriented, comfortable in a fast-paced, diverse environment, and possesses strong administrative abilities, people skills, and a positive, ambitious attitude.

Responsibilities

• Serve as the first impression for guests, clients, vendors, and employees by managing the reception desk.

• Collaborate with the Workplace Coordinator to order and program access cards and coordinate parking for employees.

• Ensure security protocols are followed for visitors, candidates, and employees.

• Maintain cleanliness and organization of the breakroom and conference rooms in reception areas.

• Manage all incoming and outgoing mail delivered to the reception desk.

• Oversee management and distribution of corporate credit cards.

• Maintain office supplies by monitoring stock levels and coordinating refills with day porters.

• Coordinate the lunch service program and order additional meals for special events.

• Act as the main point of contact for water delivery and snack services in guest-facing areas.

• Manage and redirect facilities tickets.

• Provide creative solutions and insights for workplace improvements.

• Become the local and global expert on company operations.

• Assist with special projects and events as assigned.

• Prepare workstations for new hires by ensuring necessary equipment is installed and maintaining clean workspaces.

Essential Skills

• Proactive, team player, and self-starter with proven multi-tasking and prioritization abilities.

• Excellent organizational and problem-solving skills.

• Strong communication skills, both verbal and written.

• Hands-on experience with Mac and Windows, including MS Office (Excel, Word, PowerPoint, Outlook) and Google Suite.

• Experience with a ticketing system like JIRA.

Additional Skills & Qualifications

• 2 - 3 years of experience required; intermediate-level position.

• Hospitality and customer service industry experience is a plus.

• Office administration experience is a must.

• No specific educational preference.

Why Work Here?

Join a mission-driven organization dedicated to providing instant access to vital medical supplies. By delivering on-demand, they increase access while reducing waste and stock-outs, having completed over 12,000 commercial deliveries and 4,000 life-saving emergency deliveries.

Work Environment

Work in a brand-new corporate facility located in South San Francisco. This position requires working on-site in the corporate office environment.

Job Type & Location

This is a Contract to Hire position based out of South San Francisco, CA.

Pay and Benefits

The pay range for this position is $32.00 - $35.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision

• Critical Illness, Accident, and Hospital

• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available

• Life Insurance (Voluntary Life & AD&D for the employee and dependents)

• Short and long-term disability

• Health Spending Account (HSA)

• Transportation benefits

• Employee Assistance Program

• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in South San Francisco,CA.

Application Deadline

This position is anticipated to close on Jul 28, 2026.

About Aerotek

Aerotek® Inc. provides staffing and services solutions in manufacturing, logistics, construction, aviation, facilities and maintenance. We provide the expertise, solutions and people required to rise to the challenges of North American industry. Headquartered in Hanover, Md., Aerotek operates a unified network of over 200 offices across North America, supporting more than 18,000 clients each year. Aerotek is an Allegis Group company, the global leader in workforce and business solutions. To learn more, visit: Aerotek.com | 1-888-AEROTEK.

Aerotek offers weekly pay, employee benefits including medical, dental & vision, life insurance, health advocacy and employee assistance programs, a 401(k) plan, and employee discounts.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance:

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI):

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.