Customer Technical Support Representative -
Are you a strong communicator who enjoys solving problems and helping customers feel confident with their products? We're looking for a Customer Technical Support Representative to support consumers with questions related to mechanical locks, product features, installation guidance, troubleshooting, and general product information.
This is a great opportunity for someone who is customer-focused, tech-savvy, mechanically inclined, and eager to learn. Prior call center or product support experience is helpful, but not required - the right attitude, willingness to learn, and ability to stay calm and professional with customers are key.
What You'll Do
Answer a high volume of incoming consumer calls and emails related to product questions, installation support, troubleshooting, and general information.
Provide clear, professional, and helpful guidance to customers while following company procedures.
Evaluate product concerns and determine whether an item may need repair, replacement, or additional support.
Assist consumers with product features, models, installation techniques, and basic troubleshooting.
Accurately document customer interactions and product details while speaking with consumers.
Direct customers to the appropriate resource or next step when additional support is needed.
Handle challenging customer situations with patience, tact, and a strong service mindset.
What We're Looking For
Strong customer service skills and a positive, professional communication style.
Ability to troubleshoot, problem-solve, and stay calm in difficult customer situations.
Basic computer skills for data entry and information retrieval.
Technical mindset with a willingness to learn.
Self-motivated personality and ability to learn through hands-on experience.
Basic mechanical aptitude.
Ability to type 35+ WPM.
High school diploma or equivalent.
Bilingual Spanish or French skills are a plus.
Previous call center, customer support, hardware, or home improvement experience is preferred but not required.
Ideal Candidate
The ideal candidate is someone who enjoys helping people, can explain information clearly, and is comfortable learning technical product details. You do not need to be an expert on day one - we're looking for someone who is dependable, curious, coachable, and motivated to build knowledge over time.
Key Skills
Customer Service | Call Center Support | Technical Support | Troubleshooting | Product Support | Communication | Problem Solving | Mechanical Aptitude | Data Entry
Job Type & Location
This is a Contract to Hire position based out of Lake Forest, CA.
Pay and Benefits
The pay range for this position is $18.00 - $18.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully remote position.
Application Deadline
This position is anticipated to close on Jul 20, 2026.
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.