The Field Service Manager will lead our field operations team, ensuring top-notch customer support, efficient service operations, and seamless troubleshooting. This person will be coordinating technician schedules, managing inventory, and ensuring high-quality, efficient service delivery to our customers. You will turn service calls into long-term customer relationships, balancing technical expertise with strong leadership to drive operational excellence.

General Responsibilities

• Supervise, train, and mentor a team of field service technicians, fostering high performance, adherence to safety protocols, and professional conduct.

• Coordinate and oversee both technical and administrative support operations, including installations, repairs, preventive maintenance, and engineering upgrades at client sites.

• Ensure accurate maintenance of records and management systems related to field service activities.

• Develop and manage personnel schedules to guarantee effective responses to urgent or critical situations.

• Maintain open communication with design management and specialists to address technical problems, escalating issues to the design department when necessary.

• Select, develop, and evaluate staff to maximize team efficiency and effectiveness.

• Act as the primary escalation point for complex customer issues, ensuring prompt resolution and customer satisfaction.

• Oversee parts inventory and equipment management to reduce downtime and ensure technicians have the necessary resources for all assignments.

Experience / Qualifications

• Relevant work experience or knowledge of the role

• Ability to lead, coach, and develop team members

• Holds self and others accountable to achieving goals and standards

• Ability to work in a fast-paced environment to handle multiple competing tasks and demands

• Strong communication skills; oral, written and presentation

• Strong organization, planning and time management skills to achieve results

• Strong personal and professional ethical values and integrity

• Proficient in Microsoft Office programs (Outlook, Word, PowerPoint, and Excel)

• Strong interpersonal & collaboration skills to work effectively with all levels of the organization including suppliers and/or external customers

Additional Qualifications

• Willingness to travel up to 25%.

• Thorough understanding of industry standards, policies, procedures, and best practices relevant to the field.

• Demonstrated experience recommending and implementing policies, practices, and procedures with significant organizational impact.

• Training & Experience with National Electrical Code (NFPA 70), Electrical Safety in the Workplace (NFPA 70E) and OSHA 10/30.

• Comprehensive knowledge of electrical systems up to 600 VAC and 2,000 VDC, including electro‑mechanical technology, control systems, and remote monitoring systems.

This position requires eligibility to obtain authorization under the International Traffic in Arms Regulations (ITAR) and/or the Export Administration Regulations (EAR). Non-US Persons, as defined in the ITAR and EAR, may not be eligible to obtain authorization.

Base Salary Range:

$107,040.00 - $147,180.00

At Sensata, our employees are the key to our success and growth. We recognize that each individual brings their own unique experience, therefore the base salary range information shown above is a general guideline only. Sensata considers several factors when extending an offer, including, but not limited to, a candidate's experience and qualifications, as well as internal equity, market and business considerations. In addition to base salary, Sensata offers competitive medical, dental, vision, life and disability insurance plans, along with education reimbursement, wellness programs, a 401(k) retirement plan with Company matching, and a variety of paid time off, such as vacation or flex-time, sick, bereavement, and parental leave. Certain positions are also eligible for short-term incentive and long-term incentive programs.

Smarter Together

• Collaborating at Sensata means working with some of the world's most talented people in an enriching environment that is constantly pushing towards the next best thing

• Employees work across functions, countries and cultures gaining new perspectives through mutual respect and open communication

• As OneSensata, we are working together to make things work together

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Click here to view our Sensata Recruitment Privacy Statement for China (https://www.sensata.com/sites/default/files/a/sensata\_china\_recruitment\_privacy\_policy.pdf)

NOTE: If you are a current Sensata employee (or one of our Affiliates), please back out of this application and log into Workday via the Company Intranet to apply directly. Type "FIND JOBS" in the Workday search bar.

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Sensing is what we do.

In fact, our name Sensata comes from the Latin word sensate for 'those gifted with sense'. Our focus on sensing is also reflected in our logo, which spells Sensata in Braille.

Sensata Technologies is a global industrial technology company striving to create a safer, cleaner, more efficient and electrified world. Through its broad portfolio of mission-critical sensors, electrical protection components and sensor-rich solutions, Sensata helps its customers address increasingly complex engineering and operating performance requirements. With more than 18,000 employees and global operations in 13 countries, Sensata serves customers in the automotive, heavy vehicle & off-road, industrial, and aerospace markets.

• Learn more at Sensata.com and follow Sensata Technologies on LinkedIn (https://www.linkedin.com/company/sensata-technologies/) , Facebook (https://www.facebook.com/SensataTechnologies) , Instagram (https://www.instagram.com/sensatatechnologies/) and X (https://twitter.com/Sensata) .

Note to applicants for positions in the United States:

• Sensata Technologies, Inc. (US) is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

• View the "Know Your Rights: Workplace Discrimination is Illegal (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) " Poster.

• Sensata Technologies, Inc. (US) participates in E-Verify. View the E-Verify posters (https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf)

If you are an individual who requires a reasonable accommodation in connection with the hiring process and/or to perform the essential functions of the position for which you applied, please make a request to the recruiter or contact accommodations@sensata.com

Diversity Statement

We are dedicated to ensuring our employees feel a sense of belonging (https://www.sensata.com/sites/default/files/a/Sensata%20DEI%20Policy%20FINAL.pdf) and respect every day. We believe that every individual has unique insights that others can learn from. Working at Sensata means you can bring your whole self to the table. Our goal is to achieve fair representation of women, minorities, veterans, people with disabilities, and all types of diversity among all levels in our organization.

Note to applicants for positions in the United States:

Sensata Technologies, Inc. (US) is proud to be an Equal Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability or any other basis protected by federal, state or local law.

View The EEO is the Law poster https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm and its supplement https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm

Sensata Technologies, Inc. (US) participates in E-Verify. View the E-Verify posters https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf