Job Description

Job Description:

Insight Global is seeking a Customer Relations Representative for a leading utility engineering and construction client. This individual will serve as a key liaison between customers and project teams, supporting communication throughout the lifecycle of engineering and construction projects. The role involves handling customer inquiries, resolving issues, documenting interactions, and occasionally visiting job sites to engage with stakeholders directly. The ideal candidate is highly organized, customer-focused, and able to balance multiple priorities while maintaining a professional and positive experience for all parties involved.

Day-to-Day:

 - Interact directly with customers (homeowners, clients, etc.)

 - Document interactions and updates within internal databases

 - Manage customer requests, questions, and complaints in a timely manner

 - Balance utility company needs (e.g., Dominion) with homeowner expectations

 - Escalate issues to management when necessary

 - Determine when field visits are required and conduct on-site meetings

 - Support customer experience improvements and participate in coaching sessions

Communicate updates and concerns to supervisors

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

Must-Haves:

 - 3+ years of overall workforce experience

 - Strong customer service / customer interaction experience

 - Ability to manage multiple tasks and priorities simultaneously

 - Strong organization and time management skills

 - Excellent interpersonal and communication skills

 - Comfortable working 50-75% in the field (outdoor environments)

 - Proficiency with PCs and Microsoft Office Suite Plusses:

 - Bilingual in Spanish

 - Experience in cable operations or telecommunications

 - Call center or customer support background

 - Experience balancing stakeholder/customer needs in construction or utility environments