Position Summary

We are seeking a Customer Service Representative / Dispatcher to be the first point of contact for our customers. In this role, you'll handle incoming calls, schedule service appointments, and coordinate with our field technicians to ensure efficient service delivery.

This is a great opportunity for individuals coming from retail, food service, hospitality, or recent graduates looking to start a career in operations, customer service, or the skilled trades industry. No prior HVAC or plumbing experience required-we'll train the right person!

What You'll Do

• Answer incoming customer calls with professionalism and empathy

• Schedule service appointments and dispatch technicians efficiently

• Communicate clearly with technicians regarding job details, updates, and scheduling changes

• Maintain accurate customer records in our system

• Follow up with customers to confirm appointments and ensure satisfaction

• Handle basic customer inquiries and resolve concerns when possible

• Prioritize and adapt to a fast-paced, changing environment

• Support team operations and contribute to a positive office culture

Required Qualifications

• 2+ years of experience in Customer Service, Order Management

• Strong communication, negotiation, and closing skills

• Proficiency with CRM systems (Salesforce, HubSpot, or similar)

• Experience navigating ERP

• Ability to manage multiple tasks and prioritize effectively

• High level of motivation, persistence, and resilience

Job Type & Location

This is a Contract to Hire position based out of Racine, WI.

Pay and Benefits

The pay range for this position is $21.00 - $23.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Racine,WI.

Application Deadline

This position is anticipated to close on Jul 8, 2026.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.