Job Title: Workshop Manager

Job Description

The Workshop Manager leads the workshop team to deliver safe, efficient, and high‑quality maintenance operations. This role manages day‑to‑day workshop performance, ensures compliance with quality and safety standards, and maintains excellent customer service. The Workshop Manager oversees local projects, drives continuous improvement, and collaborates closely with cross‑functional teams such as HR, Finance, and Commercial to achieve operational, financial, and customer objectives. The position carries full ownership of the site's financial performance, including profit and loss accountability, and serves as the primary on‑site leader for operational excellence and resource efficiency.

Responsibilities

• Lead and manage the workshop team to deliver safe, efficient, and high‑quality maintenance operations.

• Oversee daily workflow, including vehicle turnaround times, productivity, repairs, breakdowns, and new work requirements.

• Manage the workshop floor and associated yard, ensuring organization, cleanliness, and adherence to operational standards.

• Conduct daily reviews of completed work to ensure accurate recording of parts, labor, and work descriptions.

• Maintain accountability for the site's financial performance, including full ownership of the P&L, cost control, and alignment with budget targets.

• Provide regular performance and operational updates to the Operations Director.

• Oversee daily servicing, repairs, maintenance planning, inspections, cleaning, and auditing to meet company standards.

• Lead local projects from planning through completion, coordinating with landlords, vendors, and internal teams.

• Obtain required customer approvals before work begins and manage the chargeable defect authorization process, including warranty repairs.

• Manage facility upgrades, infrastructure improvements, and equipment installations while ensuring compliance with operational, safety, and timeline requirements.

• Coordinate with contractors, vendors, and internal teams to minimize operational disruption during projects and upgrades.

• Monitor and ensure adherence to KPIs, budgets, and service standards.

• Control costs by challenging and pre‑authorizing subcontractor, parts, and overtime expenses.

• Ensure all defects are repaired effectively and that maintenance records are maintained accurately and completely.

• Ensure safe work systems and practices are followed and that toolbox talks are delivered on time.

• Manage shift patterns, scheduling, and staff availability to meet operational needs.

• Take accountability for overall workshop productivity by effectively managing technician workload, prioritizing tasks, and ensuring timely completion of maintenance and repair activities.

• Address performance issues through coaching, development, or formal disciplinary processes as required.

• Manage absence, sickness, and lateness in line with company policy, including conducting return‑to‑work interviews.

• Recruit, onboard, and induct new staff, while motivating and developing team members for optimal performance.

• Provide initial technical training and ongoing skills development to technicians, including identifying and addressing training gaps and aligning with industry trends such as electrical training for EV GSE or trucks.

• Partner with HR to resolve employee relations matters and ensure compliance with company policies and employment law.

• Handle confidential information appropriately and maintain professional standards in all people management activities.

• Use ERP systems and office software to manage workshop operations, reporting, and administrative tasks.

• Communicate effectively with internal stakeholders, staff, and customers to align expectations and ensure high levels of service.

Essential Skills

• At least 5 years of hands‑on diesel maintenance experience.

• 3-5 years of leadership or management experience in a workshop, shop, or similar operational environment.

• Proven experience in operational environments, preferably within airports, airlines, ground handlers, or airport service provider segments.

• Strong workshop and shop management skills, including supervision of technicians and coordination of maintenance activities.

• Demonstrated experience in diesel trucks, diesel engine repair, and diesel maintenance.

• Experience in GSE (Ground Support Equipment) management or similar equipment operations.

• Excellent people management skills with the ability to lead, coach, and develop a diverse team.

• Experience using ERP systems; familiarity with SAP is a plus.

• Strong analytical skills with high numerical accuracy and attention to detail.

• Result‑driven and proactive approach with a dynamic and hands‑on working style.

• Ability to work independently and take ownership of operational and financial outcomes.

• Excellent MS Office skills, particularly in Excel and Word.

• Good oral and written communication skills in English.

• Ability to lead a team with clear vision and perspective and to drive continuous improvement.

• Ability to handle confidential information with discretion.

• Ambition to grow personal scope and team responsibilities within a dynamic and fast‑moving international environment.

Additional Skills & Qualifications

• Bachelor's or Master's degree is preferred.

• Experience as a GSE Manager, Diesel Manager, or similar leadership role in maintenance operations.

• Experience working with airport‑related operations, airlines, or ground service providers.

• Knowledge of warranty processes and chargeable defect authorization procedures.

• Experience managing facility upgrades, infrastructure improvements, and equipment installations.

• Comfort working with KPIs, budgets, and service standards in a performance‑driven environment.

• Additional language skills beyond English are an advantage.

• Ability to deliver toolbox talks and safety briefings effectively.

• Strong organizational skills with the ability to manage multiple projects and priorities simultaneously.

Why Work Here?

You will join a stable, growing international organization that is recognized as a leading provider of integrated solutions for ground support equipment in aviation. The company offers a culture with short decision lines, where employees are central to the organization's success and have real influence on operations. You will work in an environment that encourages professional development and career growth, with opportunities to expand your responsibilities and build your expertise. The total rewards package includes a competitive hourly wage based on experience, along with a comprehensive benefits program featuring medical, vision, and dental insurance; short‑ and long‑term disability coverage; life insurance; a 401(k) plan available after 30 days; increasing paid time off up to 20 days; paid sick leave; and provision of all required personal protective equipment. This combination of strong benefits, growth opportunities, and supportive culture creates a compelling long‑term career opportunity.

Work Environment

This is a fully on‑site role based at an assigned workshop, with regular movement between the workshop, yard, airside areas, and an office environment. The position involves active supervision of operations, frequent equipment inspections, and regular interaction with staff and customers, alongside office‑based administrative work using a computer, ERP systems, and standard office software. The role requires obtaining and maintaining an active airport‑issued airside badge. Physical requirements include frequent walking, standing, bending, and reaching, as well as occasional lifting of up to 25 pounds. Good vision and hearing are essential to perform the job safely and effectively. The work environment includes exposure to noise, varying weather conditions, and typical industrial hazards associated with workshop and airside operations. Appropriate personal protective equipment is provided and must be used in line with safety policies.

Job Type & Location

This is a Permanent position based out of Boston, MA.

Pay and Benefits

The pay range for this position is $95000.00 - $115000.00/yr.

They offer three different medical plans with UHC (1 HSA plan and two traditional plans), there is cost sharing as well, for Employee Only TCR covers 80% of the monthly premium, for EE+ 1 or EE + Family TCR covers 65%. Delta is through Delta Dental And Vision is through UHC It's a comprehensive benefits package including health, vision, and dental insurance, disability insurance, life insurance, a 401k plan, PTO, paid sickness leave, and the provision of all PPE. Also provides employees with long and short term disability and life insurance at no cost. Additional life insurance can also be purchased through Lincoln.

Workplace Type

This is a fully onsite position in Boston,MA.

Application Deadline

This position is anticipated to close on Jul 10, 2026.

About Aerotek

Aerotek® Inc. provides staffing and services solutions in manufacturing, logistics, construction, aviation, facilities and maintenance. We provide the expertise, solutions and people required to rise to the challenges of North American industry. Headquartered in Hanover, Md., Aerotek operates a unified network of over 200 offices across North America, supporting more than 18,000 clients each year. Aerotek is an Allegis Group company, the global leader in workforce and business solutions. To learn more, visit: Aerotek.com | 1-888-AEROTEK.

Aerotek offers weekly pay, employee benefits including medical, dental & vision, life insurance, health advocacy and employee assistance programs, a 401(k) plan, and employee discounts.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance:

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI):

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.