Job Details

Job Title: Customer Service Representative

Job Information

Job Family / Function: Operations / Customer Service

Location: Greenville, TX (Onsite)

Shift Schedule: Sun-Thurs 530-2, 5:30 AM - 2:00 PM or

Tuesday-Saturday, 5:30 AM - 2:00 PM

Pay Rate: $17.75 per hour

About the Role

As a CBRE Customer Service Representative, you will provide front-line support for a major telecommunications client by responding to facility-related service requests and inquiries across multiple channels. You will play a key role in ensuring a high level of customer satisfaction in a fast-paced, service-driven environment.

This position is part of the Operations and Customer Service function, which supports day-to-day facility operations by ensuring service requests are accurately logged, dispatched, tracked, and resolved. You will act as a central point of contact between customers, vendors, and internal teams to ensure timely and effective issue resolution.

This position is based onsite in Greenville, TX and follows a Sunday through Thursday early shift schedule.

What You'll Do

• Answer incoming service requests via phone, chat, email, and online systems related to facility and maintenance issues

• Generate and dispatch service request work orders to vendors for completion

• Schedule conference rooms and audio-visual equipment as requested

• Respond to customer inquiries and concerns and follow up to ensure customer satisfaction

• Update the Computer Maintenance Management System (CMMS), customer service databases, and spreadsheets with accurate and timely service information

• Contact customers to obtain additional details and clearly communicate work order processes and next steps

• Run, review, and distribute customer service and performance reports as needed

• Assist with training new hires and temporary employees on CMMS, customer service systems, and call center procedures as required

• Provide informal guidance and support to team members when needed

• Perform other duties as assigned to support operational needs

What You'll Need

• High School Diploma or GED required

• Minimum of two (2) years of related experience; call center experience preferred

• Intermediate proficiency in Microsoft Office applications (Word, Excel, Outlook)

• Ability to type 45-50 words per minute

• Strong written and verbal communication skills with the ability to handle inquiries and resolve complaints professionally

• Basic analytical and problem-solving skills with the ability to follow standard procedures

• Ability to work independently while managing multiple tasks in a fast-paced environment

Why CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

Disclaimers

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future. Employment is contingent upon the successful completion of CBRE pre-employment screening, which may include a criminal background check, employment verification, drug screen, and other job-related assessments, in accordance with applicable laws.

Equal Employment Opportunity: CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company's success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).

CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)