Description

"We Push the Boundaries of Possibilities for our Communities."

Overview of the Position Responsibilities: As Installation and Repair Technician II, you will play a vital role in delivering advanced fiber-optic solutions to our commercial and residential customers. This requires a deep understanding of fiber-optic technology, including installation, troubleshooting, and maintenance. You will be responsible for ensuring the highest quality of service and customer satisfaction by efficiently handling complex installations, performing diagnostic, and providing technical support. Your expertise will help drive our commitment to excellence in providing high-speed fiber to customer's entire system (internet, phone, and TV).

Be part of our innovation- building and delivering a fiber-rich internet connection to people's doorsteps.

What You Will Do:

• Perform troubleshooting, analysis and corrective actions on complex service affecting issues originating from the optical line terminal through (OLT) all connected devices.

• Inspect installation sites and review work orders, building plans, and installation manuals to determine materials requirement and installation procedures have been met.

• Install, maintain, or repair technology related systems and equipment, following blueprints of electrical layouts and building plans on commercial and residential customers.

• Identify, troubleshoot, and resolve hardware, software, and basic network related problems encountered by end-users.

• Proficiently install fiber optic system and apply IP delivery theory using IP equipment, (SLM) signal meters, and other company issued tools and test equipment.

• Identify, evaluate, and resolve service-affecting issues for both residential and commercial customers, from the OLT to on-premises devices.

• Maintain proficient and thorough understanding of FTTH systems, including all associated home components delivering video, data, voice along with residential Wi-Fi and home networking.

• Check all wiring work done to ensure that it looks professional and up to company standards.

• Maintain appropriate inventory levels on truck to ensure the ability to deliver the best customer experience.

• Evaluate customers' needs and installing telecommunications systems that best delivers excellent customer service.

• Operate company vehicles in a safe and responsible manner, adhering to state licensing requirements, while working and traveling in inclement weather conditions.

• Mentor and assist Level I technicians in complex tasks and troubleshooting.

• Perform other duties and responsibilities as assigned.

What You Will Need:

• High school diploma or GED equivalent required.

• Two years of experience of installation and repair in the telecommunications field

• Completed Installer and Installer Technician NCTI Courses

• Proven leadership and mentor skills

• Extensive knowledge of network infrastructure and advanced troubleshooting techniques.

• Strong customer service orientation

• Valid driver's license with a clean driving record.

• Able to present technical information to a non-technical audience

• Able to work independently

• Able to accurately measure distances using tapes and other measuring devices

• Able to use assigned test equipment including but not limited to signal level meter (SLM), leakage detector, volt ohm meter, sweep receiver, and fusion splicer

• Able to prioritize and organize assignments and responsibilities.

• Able to accurately maintain records, logs, reports, work orders, etc.

• Able to operate office equipment, fax, copier, etc.

• Able to handle escalations and time-critical issues.

• Able to read street maps and system design prints.

• Able to work flexible hours as required including evenings, weekends and on-call shifts.

• Must have a valid driver's license and good driving record

• Word processing, spreadsheets, Internet software, E-mail, Database software

• Ability to work while standing most of the time.

• Ability to walk or work over all types of terrain, in all types of weather

• Ability to carry tools and equipment including, ladders, tool belts

• Ability to work in tight spaces while bending, twisting and reaching

• Ability to carry, climb and operate extension ladder (approx. 28' & 75lbs)

• Ability to differentiate between different sizes and colors of wires

• Ability to perform work in elevated places (i.e., roofs and utility poles)

• Ability to use drills, hammers, wrenches, screwdrivers and other hand tools

• Ability to work with small components

• Ability to use close vision, peripheral vision and adjust focus

• Ability to work in poorly vented areas such as attics, in extreme temperatures

• Ability to move, crawl, bend, stoop, kneel, crouch, reach, pull, push, and grasp

• Ability to lift up to 90 pounds

• Physically able to work on computer equipment and test equipment

• Ability to work in environments that may have dust, dirt, noise, insects and cleaning solutions

• Ability to work safely near power lines and electrical equipment

• Ability to drive Company vehicles in a safe manner

• Must be able to meet the physical limit requirements of personal protective equipment, aerial lift equipment, ladders and/or gaffs that may be used in this position

Why Work at Bluepeak?

• Competitive Compensation + Annual Bonus Eligibility

• Comprehensive Benefits Package, Including Medical, Dental, Vision, Life, and 401(k)

• Generous Vacation and Paid Sick Time + Paid Holidays and Personal Days

• Professional Development With an Emphasis on Internal Promotion

• Employee Discounts on Bluepeak Services, Including Internet

• Progressive and inclusive work culture in which our team has the flexibility, support, and resources to be successful in their careers!

About Us

We believe that the size of the city shouldn't determine the quality of the technology. That's why we are building for you: Faster, more reliable, and without the things that get in the way of great service-like red tape, hidden fees, and slow response times. And with up to 5 gigabits of speed for residential customers and 10 gigabits for businesses, we are whole new ballgame- from internet to TV, to connecting every device in your home, to powering your business, we're not only providing the best fiber connections in your community, but we're also meeting the growing needs for how you live.

Bluepeak provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

*This is a safety sensitive role and as such all candidates must pass a drug test, inclusive of marijuana, regardless of medical marijuana license status.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.