Description

We are looking for a Call Center Specialist to join a busy customer support team. This contract-to-permanent opportunity is ideal for someone who thrives in a high-volume setting, enjoys helping customers, and can stay organized while managing multiple tasks throughout the day. In this role, you will serve as a key point of contact for service-related inquiries, coordinate with internal teams and field technicians, and help ensure each request is handled accurately from intake through completion.

Responsibilities:

• Respond to a large volume of incoming calls from customers and field personnel while delivering attentive and efficient service.

• Document service requests thoroughly and enter accurate work order details into the company system.

• Review completed jobs and finalize work orders with careful attention to correctness and completeness.

• Distribute daily assignments to technicians after schedules have been confirmed by the dispatch team.

• Adjust technician call queues by removing, rescheduling, or updating service appointments as business needs change.

• Examine equipment or service history to gather information that supports issue resolution and next steps.

• Work directly with field technicians to provide updates, clarification, and remote assistance during service events.

• Coordinate with sales and installation teams to address service concerns and maintain clear communication across departments.

• Process customer refunds through the appropriate payment platforms in accordance with company procedures

Requirements - Previous experience in a call center, customer service, or other high-volume support environment preferred.

• Ability to manage several responsibilities at once while maintaining accuracy and professionalism.

• Strong attention to detail with solid organizational and follow-through skills.

• Comfortable handling difficult conversations and calming frustrated customers effectively.

• Proficiency with basic office tools and customer service software.

• Ability to learn new systems quickly and adapt to changing priorities.

• Clear verbal and written communication skills when working with customers, technicians, and internal teams. TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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