SC
Distribution Trouble Supervisor
TS/AH
Two Schedules
Thursday to Sunday : 2:00PM to 12:00AM
Hitch Shchedule
JOB SUMMARY
The Distribution Trouble Supervisor will report directly to the Distribution Operations Manager.
Leadership expectations and responsibilities include exhibiting behaviors in alignment with "Our Values," Safety First, Unquestionable Trust, Superior Performance, Total Commitment and "Moving to Equity".
Core responsibilities of the position include:
Lead the team in a Safety Excellence environment with a focus on learning and ensuring critical risk plans as well as our STEP observation tools are implemented
Strengthen a culture within the team that is inclusive, builds trust and is continuously improving. This includes ownership of our Diversity and Inclusion efforts as well leadership in continuing to advance our Southern Company "Moving to Equity" plans.
Optimize Troublemen coverage and moving team around metro when needed, managing capital splits & budgets, covered employee training and development
Ensure consistent approach to repair versus replace decisions, contactor utilization and fatigue management
Enhance customer experience with boundaryless resource allocation, strategic scheduling
Provide employees with regular, constructive performance feedback and support them in their personal development.
Partner with Engineer and Distribution Supervisors to help develop teams in the Metro Distribution Areas.
Additional duties include:
Partnering with Region External, Region Distribution and Trouble Supervisors, Distribution/Network, TMC Supervisors, and Engineering Supervisors to ensure customer satisfaction, quality of construction and responsiveness to all customer events are met. The position will be tasked with developing innovative methods to improve processes, drive efficiencies/productivity and implement strategy.
Education:
Experience Requirements:
Seven years of distribution construction and/or distribution experience and knowledge of the construction, maintenance, and restoration of both overhead and underground services.
Extensive Storm Restoration Experience required.
Knowledge of and experience implementing Section "0", Smith Driving System, NESC, Distribution Bulletins, DOPs, Tagging and Switching Procedures, Distribution Construction Standards, DOT requirements, environmental guidelines, and applicable OSHA regulations.
Working knowledge of Memorandum of Agreement, Customer Service Standards, Corporate Compliance Policies and the Code of Ethics.
Performance management experience and/or insightful understanding of the process of setting clear expectations and holding others accountable.
Demonstrated experience or ability to quickly learn applications that include but are not limited to: ARMS, ARCOS TCMS Web, Dist View, JETS, MOBI, Microsoft Office applications (Outlook, Word, Excel).
Knowledge, Skills & Abilities Requirements:
Demonstrated commitment to Safety Excellence
Must have proven leadership results as well as documented cases of successful talent and employee development
Knowledge of Safe Work Practices, Distribution Bulletins, Human Performance and Distribution Specifications, Section "O", OSHA, etc.
Ability to establish and maintain cross-functional relationships
Change Champion and management.
Ability to implement and drive strategic initiatives
Knowledge/understanding of distribution operations practices and procedures
Must have proven ability to be innovative.
Demonstrated ability to recognize high profile opportunities and respond as needed without prompting.
Ability to challenge and motivate others.
Capable of planning, supervising and managing resources to control budget dollars.
Excellent interpersonal and communication skills, both oral and written.
JOB RESPONSIBILITIES
The TS will be responsible for the overall performance of their Team.
Continually improve customer satisfaction by striving to exceed customers both internal and external expectations, meet all Safety goals, increasing productivity, and improving the distribution system reliability through quality construction and repairs.
Recognize and own high profile and critical customers with a focus on timely and effective upward communication to key internal parties.
Plan appropriate resources needed to complete jobs safely, on time, managing budgets, and with minimal external/stakeholder impact.
Utilize appropriate Performance Management to help individuals and teams to improve performance through coaching, development, training.
Reinforce and manage expectations around healthy challenges and a questioning attitude in the work environment. Seek out and execute on opportunities to increase trust between employees, between supervisors, and between employees and supervisors.
Behavioral Attributes
Total commitment in Safety Excellence
Must exhibit behavior consistent with Our Values - Safety First, Unquestionable Trust, Superior Performance, Total Commitment
Positive attitude and strong customer focus
Self-motivated and able to motivate others with a proven record of responsible behavior
Ability to develop effective relationships and establish trust with teammates and customers
Develops and fosters an inclusive culture where employees feel valued and create an environment of trust, development, and continuous improvement
Georgia Power is the largest electric subsidiary of Southern Company (NYSE: SO), America's premier energy company. Value, Reliability, Customer Service and Stewardship are the cornerstones of the Company's promise to 2.6 million customers in all but four of Georgia's 159 counties. Committed to delivering clean, safe, reliable, and affordable energy at rates below the national average, Georgia Power maintains a diverse, innovative generation mix that includes nuclear, coal and natural gas, as well as renewables such as solar, hydroelectric and wind. Georgia Power focuses on delivering world-class service to its customers every day and the Company is recognized by J.D. Power and Associates as an industry leader in customer satisfaction. For more information, visit www.GeogiaPower.com and connect with the Company on Facebook (Facebook.com/GeorgiaPower), Twitter (Twitter.com/GeorgiaPower) and Instagram (Instagram.com/ga_power).
Southern Company (NYSE: SO ) is a leading energy provider serving 9 million customers across the Southeast and beyond through its family of companies. Providing clean, safe, reliable and affordable energy with excellent service is our mission. The company has electric operating companies in three states, natural gas distribution companies in four states, a competitive generation company, a leading distributed energy solutions provider with national capabilities, a fiber optics network and telecommunications services. Through an industry-leading commitment to innovation, resilience and sustainability, we are taking action to meet customers' and communities' needs while advancing our goal of net-zero greenhouse gas emissions by 2050. Our uncompromising values ensure we put the needs of those we serve at the center of everything we do and are the key to our sustained success. We are transforming energy into economic, environmental and social progress for tomorrow. Our corporate culture has been recognized by a variety of organizations, earning the company awards and recognitions that reflect Our Values and dedication to service. To learn more, visit www.southerncompany.com .
Southern Company invests in the well-being of its employees and their families through a comprehensive total rewards strategy that includes competitive base salary, annual incentive awards for eligible employees and health, welfare and retirement benefits designed to support physical, financial, and emotional/social well-being. This position may also be eligible for additional compensation, such as an incentive program, with the amount of any bonus/awards subject to the terms and conditions of the applicable incentive plan(s). A summary of the benefits offered for this position can be found here https://seo.nlx.org/southernco/pdf/SOCO-Benefits.pdf . Additional and specific details about total compensation and benefits will also be provided during the hiring process.
Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.
Job Identification: 19454
Job Category: Construction
Job Schedule: Full time
Company: Georgia Power