Description

OVERVIEW:

The Electrical Service Manager manages customer relationships in the service department, supervising service technicians and taking accountability for required profit goals.

Compensation for this Role: $120,000 - $140,000 annually, depending on experience

General Responsibilities

• Maintain open communication lines with all working relationships

• Follow up to ensure items for which the job is accountable for are performed

• Earn and maintains customer's trust

• Uphold the core values of the organization

• Work well with others to accomplish the mission of the organization and of the job

Specific Responsibilities

Management

• Manage and direct the work performance of service technicians, project engineers, and service supervisors

• Evaluate performance of Service Technicians

• Make recommendations on hiring, disciplining, and terminating employees

• Enforce the WO process is being implemented by all employees

Sales

• Manage the "Customer Relationship" as the primary customer contact

• Work with assigned clients to meet their needs

• Leverage existing customer relationships to generate sales and develop constant presence accounts

Operations

• Monitor and enforce Encore Electric, Inc. safety policies

• Uphold the Service Pledge

• Ensure Energized Work is performed within Encore guidelines in coordination with the safety department

• Determine manpower needs and moves manpower between projects communicating with fellow managers to ensure staffing levels are adequate and manpower is shared

• Manage projects assigned

• Purchase material for projects not normally found on a service van

• Submittals

• Regulatory awareness

• Licensing

• Permitting

• Certified payroll

• Project preplanning and prefabrication

• Responsible for turnover of project to technician assigned

• Manage the "quality" of the projects and installations assigned

• Manage tools and equipment including tools assigned to van and those drawn from company tool inventory

• Perform the duties of manager on call when assigned

Training and Development

• Responsible for the training and development of field and office operational staff

• Partner with Encore University to ensure training programs exist to deliver the necessary technical and professional skills to support our clients

Financial

• Manage risk and commodity volatility in estimates and proposals

• Understanding of cost-to-complete process and service financials, including:

• Cash flow

• Collections

• Profitability of assigned projects

• Timely billing of completed projects

• Track individual service technician and work order performance

• Understanding of cost structure

• Direct cost

• Indirect cost

• Overhead

Other duties as may be assigned

KNOWLEDGE, SKILLS AND ABILITIES:

Knowledge of:

• The National Electrical Code

• Encore Electric, Inc.'s preplanning and prefabrication methods

• Problem solving

• Tracking numbers and bits of data relevant to the work assignment

Skill in:

• Soft skills and high emotional intelligence

• Microsoft Office 365

• Electrical Estimating

• Establishing and maintaining effective working relationships with customers, vendors, consultants, management, and employees

• Performing in situations with high expectations

• Working on a team

• Multitasking

• Technical electrical skills

• Electrical installation methods and procedures

• Troubleshooting

• Adapting to new and changing requirements, environments, and/or information

• Estimating resources needed to complete required tasks

• Managing people.

• Managing complex projects, breaking them down to their component levels

• Using communication software

• Business writing

• Effective written and oral communication sufficient to be able to elicit and communicate information and achieve understanding

• Organizing work to accomplish tasks

• Prioritizing and reporting to meet job needs

• Moving manpower

PHYSICAL REQUIREMENTS:

• Driving

• Sitting

• Climbing

• Lifting (up to 50 lbs)

• Standing

• Stooping

• Vision acuity (near and far)

• Walking

REQUIREMENTS:

• High School Diploma or equivalent is required while a degree in related field is preferred.

• 5 years of progressive experience in a fast-paced office management business environment is preferred.

• 5-10 years of electrical service experience is highly preferred.

• Journeyman Electrician's License is required.

Benefits of this Role:

• Encore Electric provides excellent benefits for our employees, including: medical, dental, and vision plans, disability, and life insurance, employee-matched 401(k), paid time off (PTO), an employee assistance program that includes counseling, legal, and financial advice.

• Encore also provides a generous employee referral program, and access to technical, safety, personal finance, and leadership training through Encore University, Encore's in house training program.

• This position is eligible for mileage reimbursement, cell phone allowance, and the short-term incentive program.

Applications will close on July 1, 2026 or once role has been filled.

To ask any questions about this position, please contact Recruiting@EncoreElectric.com (HR@EncoreElectric.com) .

To request an accommodation during the application process, please contact HR@EncoreElectric.com .

Encore Electric, Inc. is an EOE, including disability/vets.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.