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At GAF, we cover more than buildings. We cover each other. No matter what role, tenure, or track, under this roof you are empowered to be there for your teammates, your customers, and especially your community. Under this roof, we don't back down from hard work- we support one another in pursuit of something bigger. We define the future while leading the present. And under this roof, we own our opportunities. Becoming the market leader only happens when everyone feels they have the opportunity, and the support, to thrive. We are GAF. And under this roof, we protect what matters most.
Team Summary
The Field Services team supports and partners with internal and external stakeholders to provide best in class installation and services of our commercial and residential roofing products. This team supports the entire GAF product line for commercial and residential with additional support for Siplast, GAF Energy and other Standard Industries businesses as needed. This position is remote, however, they will reside in the territory and generally requires the establishment of, and operation from, an in-home office and it requires travel of 30-60% to various customers, events and offsite meetings. The position reports to the Area Director Field Services or Regional Manager Field Services as applicable.
Job Summary
The Field Services Representative performs the day to day services within their assigned region. Responsibilities in this position include performing and completing roof inspections, performing specialized tasks to resolve problems, and providing weekly activity reports within the region. Field work involves Low and Steep Slope roof types. Participate in training and meetings when directed.
Responsible for prioritizing, scheduling and performing warranty, guarantee and complaint inspections within area of assigned responsibility without direct supervision. Field Service Representative will obtain a drone certification within the first 6 months.
Essential Duties
Completes roof inspections including leak and complaint inspections - Travels to neighboring areas to complete roof inspections - Prioritizes open inspection requests to formulate a productive and efficient schedule - Completes Commercial and Residential roof inspections including start ups, interims, and finals - Complets leak and complaint inspections as assigned
Assists in problem resolution, complaints and provide proper written communication to GAF and GAF owners/customers.
Provides technical assistance to internal and external business partners as directed.
Completes timely reports for all completed inspections
Qualifications Required
H.S. Diploma or General Education Degree (GED) equivalent Required
5+ years of roofing experience Required
General Knowledge, Skills and Abilities
Strong communication skills, both verbal and written critical for reports. Critical for advancement.
Ability to work toward team goals and provide solutions
Strong interpersonal and customer relationship management skills
Time management skills; ability to prioritize multiple activities and commitments
Ability to lift heavy equipment and materials, ladders, etc
Technical Knowledge, Skills and Abilities
Understand and comply with GAF Safety requirements
Possess a strong working knowledge of GAF products and procedures
Possess strong computer skills related to GAF software systems as applicable
Sound general knowledge of commercial and residential buildings, essential, on-going
Knowledge of roofing related products and their installation method, essential, on-going
Good attention to detail critical is for inspections
Physical Demands
Stationary Position - Frequently
Move/Traverse - Frequently
Stationary Position/Seated - Occasionally
Transport/Lifting - Frequently
Transport/Carrying - Frequently
Exerting Force/Pushing - Frequently
Exerting Force/Pulling - Frequently
Ascend/Descend - Frequently
Balancing - Occasionally
Position Self/Stooping - Frequently
Position Self/Kneeling - Frequently
Position Self/Crouching - Frequently
Position Self/Crawling - Frequently
Reaching - Frequently
Handling - Frequently
Grasping - Frequently
Feeling - Occasionally
Communicate/Talking - Frequently
Communicate/Hearing - Frequently
Repetitive Motions - Occasionally
Coordination - Frequently
Climbing - Frequently
Working Conditions
Extreme cold - Frequently
Extreme heat - Frequently
Humid - Frequently
Wet - Frequently
Noise - Frequently
Hazards - Frequently
Temperature Change - Frequently
Travel Requirements: 30-60%
Base salary and/or rate of pay ranges listed are exclusive of fringe benefits and potential bonuses. Individual compensation offers will be determined based on a variety of factors, including but not limited to geographic location, relevant candidate experience and skill, education, and/or qualifications.
Base Salary Range: $67,500-$86,250
How We Protect What Matters Most:
GAF complies with federal, state, and local disability laws and makes reasonable accommodations for applicants and employees with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR Services at 833-HR-XPERT.
We believe our employees are our greatest resource. We offer competitive salary, benefits, 401k, and vacation packages for all full time permanent positions. We are proud to be an equal opportunity workplace. We are committed to equal employment opportunity on the basis of each candidate's qualifications, experience, and merit, without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you have a disability or special need that requires accommodation, please let us know. If applying for positions in the U.S., must be eligible to work in the U.S. without need for employer sponsored visa (work permit).
Privacy Notice (https://www.gaf.com/en-us/about-us/privacy-and-legal/privacy-policy) Applicant Notice
With 130+ years in the industry, GAF is the leading roofing manufacturer in North America. As a member of the Standard Industries family of companies, we are also part of the largest roofing and waterproofing business in the world.
Our communities help give our work meaning and the products we manufacture help protect what matters most. The shingles help to shelter the families living in the homes in our towns. The TPO helps protect what is under that hospital's roof. In addition to quality products, we make sure they are installed by quality craftsmen and women. The full GAF portfolio of solutions is supported by an extensive national network of factory-certified contractors.
GAF continues to be the leader in quality and offers comprehensive warranty protection on its products and systems. Our success is driven by a commitment to empowering our people to deliver advanced quality and purposeful innovation and the desire to protect what matters most.