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Customer Care Representative Remote in Portland, OR (must be local to the area for equipment pickup)
Are you passionate about helping people and delivering exceptional customer experiences? Join our Customer Care team, where you'll play a critical role in supporting patients, growing enrollment in our program, and driving meaningful payment outcomes-all while providing white‑glove service with empathy and professionalism.
What You'll Do
Serve as the primary phone contact for current and potential account holders
Handle inbound calls to answer questions, resolve concerns, and support enrollment
Place outbound calls including: Welcome calls to new account holders, outreach on past‑due accounts, servicing calls to non‑enrolled accounts, and special outreach campaigns that support our mission of patient advocacy
Deliver first‑class, white‑glove service as an ambassador for the brand
Clearly document all call activity and engagements using our proprietary CRM
Escalate complaints appropriately and help resolve patient concerns efficiently
Participate in ongoing quality evaluations, coaching, and mentoring
Remain coachable and growth‑oriented, embracing feedback and development opportunities
✅ What We're Looking For
2 + years of customer service experience
A strong customer‑first mindset matters most
1-2 years of telephone customer support or call center experience preferred
Experience in a hospital and/or financial services environment is a plus
Knowledge of HIPAA is preferred
At‑Home Internet & Technology Requirements
To ensure a seamless experience for our patients, the following are required:
Approved ISPs: Xfinity (Comcast), CenturyLink, Frontier (Ziply Fiber)
Minimum Bandwidth: 100 Mbps download, 35 Mbps upload
Private, password‑protected Wi‑Fi connection
Available Ethernet port: Must be connected via Ethernet while working
Why Join Us?
Make a real difference in patients' lives
Be part of a mission‑driven team focused on advocacy and service
Receive continuous support, coaching, and opportunities for growth
Work remotely with clear expectations and strong team collaboration
If you're customer‑driven, compassionate, and ready to grow your career while helping others-we'd love to hear from you. Apply today and be part of something meaningful.
Job Type & Location
This is a Contract to Hire position based out of Vancouver, WA.
Pay and Benefits
The pay range for this position is $19.00 - $20.50/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully remote position.
Application Deadline
This position is anticipated to close on May 26, 2026.
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.